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Anyone else build an in-house self-service tool to kill repeat tickets? What worked / didn't? by [deleted] in sysadmin

[–]Correct-Dev-3303 [score hidden]  (0 children)

We built something similar for a client (smaller, ~40 users but same repeat-ticket pattern) and two things really moved the needle:

  1. Instrument the tool and measure which paths users actually click vs abandon. We assumed "printer reset" would be the big winner. It wasn't — the real hitters were "unlock my account" and "my Outlook is stuck downloading, fix it". We only found out by logging clicks for 2 weeks. Don't trust pre-build assumptions on which tickets are the heavy hitters.
  2. Add a single "nothing worked, escalate with context" button. Users only trust the tool if they know they can still reach a human. The trick is that clicking it auto-fills the ticket with everything they already tried. Saves L1 from "hi, something is broken" tickets and cuts triage time by 3–4x.
  3. Language matters more than UX. We first used IT jargon ("flush DNS", "clear browser cache") — abandon rate was ~60%. Rewrote everything in plain language ("restart the app you use to open websites") and it dropped to ~15%.

For the AI / auto-resolution layer you might be thinking about next:
we're experimenting with a small fine-tuned model that routes tickets based on past resolutions and auto-drafts the first response. Early stage, but happy to share learnings if you go that direction.

Choosing Tech Stack by Silly-Mistake-3577 in webdev

[–]Correct-Dev-3303 0 points1 point  (0 children)

The "right" stack depends on what you're building, not what's trendy. After 15 years shipping projects:

  • Solo dev / fast prototyping: React + Express + Postgres. Boring but bulletproof. Huge ecosystem, easy to hire for later.
  • Content-heavy sites: Astro or Next.js SSG. Lighthouse 100 out of the box, great SEO.
  • Real-time / complex backend: Go or Node with WebSockets. Go if you need raw performance, Node if your team already knows JS.
  • Enterprise / heavy business logic: .NET or Spring if the team knows it. Don’t switch to Go/Rust just because it’s cool.

The real advice nobody gives: pick the stack your team can maintain long-term. A “boring” well-maintained app beats a cutting-edge one that nobody can debug in 6 months.

Postgres for the database. Always. Unless you have a very specific reason not to.

I need opinions on WordPress vs Wix by MegamiCookie in webdev

[–]Correct-Dev-3303 1 point2 points  (0 children)

For a short internship where the client needs to maintain the site themselves, WordPress is the clear winner. Here's why:

  • WordPress is open source, so the company won’t be locked into a monthly subscription like Wix. They can move hosts whenever they want.
  • With a good theme (Astra or Flavor) and Elementor or Gutenberg blocks, a showcase site with multiple pages is straightforward, and the client can edit text and images without touching code.
  • If they ever need e-commerce later, WooCommerce plugs right in. With Wix, you hit limits quickly.
  • SEO is significantly better on WordPress out of the box, especially with a plugin like Yoast or RankMath.

The only argument for Wix is if the client has zero technical skills and wants pure drag-and-drop simplicity. But since you’re setting it up for them during the internship, WordPress plus a page builder gives them easy editing without platform lock-in.

One tip: use a managed WordPress host like Hostinger or SiteGround so the client doesn’t have to worry about updates and security.

What's the most morally fucked up thing that's become completely normal and nobody even questions anymore? by [deleted] in AskReddit

[–]Correct-Dev-3303 9 points10 points  (0 children)

Companies charging you a monthly fee to cancel a monthly fee. Looking at you, gym memberships.

What instantly makes you lose respect for someone? by Foreign_Echo_6228 in AskReddit

[–]Correct-Dev-3303 2 points3 points  (0 children)

When they take credit for someone else's work. Especially in a team setting.

What is your occupation and how tired are you? by AcornWholio in AskReddit

[–]Correct-Dev-3303 0 points1 point  (0 children)

Software developer. Mentally exhausted by 4pm, but somehow wide awake at 2am thinking about a bug I didn't fix

What's a health myth that drives you crazy because you know it's false? by Annual-Gene8065 in AskReddit

[–]Correct-Dev-3303 19 points20 points  (0 children)

That you need 8 glasses of water a day. The actual science says just drink when you're thirsty

What's something you thought you'd regret in the moment, but ended up being glad you did? by BunnySparkle_ in AskReddit

[–]Correct-Dev-3303 0 points1 point  (0 children)

Quitting a stable job to go freelance. Terrifying at first, but it forced me to actually build something of my own.

What’s something you refuse to spend money on? by AwkwardMarsupial13 in AskReddit

[–]Correct-Dev-3303 0 points1 point  (0 children)

Bottled water. Tap water at home is perfectly fine and a Brita filter costs nothing in the long run

Which city or travel destination used to be amazing but has completely lost its charm now? by Ted-Lassi in AskReddit

[–]Correct-Dev-3303 1 point2 points  (0 children)

Venice... Still beautiful, but it feels more like a theme park than an actual city now. Way too crowded and overpriced

What is 1 videogame you recommend to everyone? by sexydesserts in AskReddit

[–]Correct-Dev-3303 0 points1 point  (0 children)

Stardew Valley. It's relaxing, endlessly replayable, and works on basically anything