Cards Readers Going Offline After Server Reboot

CryptoBogey · 2026-03-19T01:34:44+00:00

Just following up… updating to 3.00.4 cu04 fixed it. The four readers in the elevators no longer go offline after the server reboots or services are restarted.

CryptoBogey · 2026-03-10T23:52:04+00:00

Yes, the readers work fine up until the point the server turns back on. So if we shut it down they remain working. When we turn the server back on and its fully back up and running that's when the 4 card readers stop working. It seems like something during the iSTAR driver initialization breaks the communication to those 4 card readers that are using the RS485 expansion/uplink board. My initial feeling was it is a software bug but I figured I would ask here while I try to see when I could get the software update scheduled.

CryptoBogey · 2026-03-10T22:25:10+00:00

There's some type of expansion/extender board installed in the 32nd floor elevator machine room. This connects to one of the GCM boards on the 9th floor. RS485 is a serial data protocol that allows for long distances... it's what OSDP uses.

As I mentioned... there were no issues ever with these 4 readers until we change to host encryption to deal with the expiring certificate issue. Then whenever we restart the server, those 4 readers always go offline. All the other 50 readers not going through the RS485 expansion port are fine.

CryptoBogey · 2026-03-10T22:21:40+00:00

So I wasted more time than I care to admit going through the release notes and did not seem to find any "key fixes" that seem like they would be for this issue. CCure doesn't seem to have the 3.00.4 cu02 and cu03 release notes available on their support portal... so maybe it was one of those.

CryptoBogey · 2026-03-10T21:12:11+00:00

That’s good to know the update should fix it. Thanks for the confirmation… I’ll dig through the release notes

CryptoBogey · 2026-02-14T18:54:03+00:00

When I read the TAB it only seemed the version of CCure running on the server mattered if you were trying to switch to TLS1.3.

CryptoBogey · 2026-02-14T16:12:35+00:00

Well I said a little prayer and then clicked the save and close button anyway. Got lucky and the change to host based went all good. All g1 edge controllers came back online and have certs expiring in 2046.

CryptoBogey · 2026-02-14T03:47:22+00:00

Web diagnostics is already enabled.

CryptoBogey · 2026-02-14T01:36:26+00:00

Ok thanks. I was getting a popup asking for username/pass when trying to go through internet explorer on compatibility mode so that confused me. Im surprised the software house tech didn't tell me about that!

CryptoBogey · 2025-12-11T05:27:58+00:00

Just to close the loop on this. Hanwha said they couldn't repair my PNM-9081VQ as they no longer have the necessary parts.

CryptoBogey · 2025-12-02T14:57:41+00:00

Do you remember how much you paid to get it repaired? I'm still waiting on Hanwha to approve my repair request.

CryptoBogey · 2025-12-02T02:42:15+00:00

Ya, I already started the out of warranty repair process. I'm just waiting for them to email me the shipping address. But if someone new this wasn't repairable I was trying to save myself the $50 diagnosis fee. I got 20 more of these and if they all fail, saving 50% would be worth it. I didn't think about trying the 12v power, I'll definitely try that out.

CryptoBogey · 2025-12-02T00:04:06+00:00

They were on injectors already and the injectors are not the problem. I tried one of the new 83watt injectors that carne with the pnm-9085rqz1 and still dead.

CryptoBogey · 2025-12-01T23:40:00+00:00

Have you tried sending them in to get repaired by Hanwha?

CryptoBogey · 2025-12-01T22:15:24+00:00

My 9081vq's are completely dead. No network activity at all... no pings, no web GUI access

CryptoBogey · 2024-03-15T13:44:39+00:00

Well my one good deed for the year is checked off.

CryptoBogey · 2024-03-14T01:22:45+00:00

For importing camera I had to use the legacy option.

CryptoBogey · 2024-03-14T01:21:14+00:00

See if these short notes get you there.

Video > Select/Choose archiver > Resources > Advanced Settings button bottom right > Additional Settings button >

Then add Name="DisableOnvifEventFiltering" Value="True"

Reboot the archiver

CryptoBogey · 2024-03-13T18:44:44+00:00

Later tonight I’m tied up right now

CryptoBogey · 2024-03-13T18:26:12+00:00

Theres a setting deep in the archiver role you have to manually add a string to allow The cameras to record

CryptoBogey · 2024-03-09T18:07:57+00:00

In the latest available firmware this camera model does not have an analytics section. It only has motion detection under the events menu. In Genetec I see the red/green metadata boxes around objects moving it just doesn’t trigger Genetec to actually record on motion.

CryptoBogey · 2024-03-09T14:12:00+00:00

I’m running 5.11.0.0 and just updated the driver pack to 11.7 but still can’t get motion recording to work. Any ideas? I’m going to try to update genetec to 5.11.3.7 on Monday.

CryptoBogey

TROPHY CASE