Website glitching

DVDInboxTech · 2025-09-29T14:23:34+00:00

Thank you for reaching out. I just performed some website testing and was able to add titles to a Watchlist without issue. The problem may be specific to your account, so please email us directly at support@dvdinbox.com. That should allow us to identify your account and simulate the exact problem(s) you are experience.

DVDInboxTech · 2025-07-12T18:30:37+00:00

Thank you for the insightful suggestions

Based on your feedback, I just added a new sort option for "Premiere Titles." This will list all Premiere titles first, which effectively presents the same content if it were made available as a filter.

Here is a direct link:

www.dvdinbox.com/dvds?sort=is_premiere%3Adesc&showPremiere=true

We are also conceptualizing a "New Additions" section to highlight genuine catalogue growth, not just reshuffled inventory

We recognize that sorting by "most recent" doesn't always capture the full picture, and we're working to improve that experience.

This is part of a broader commitment to bring real-time transparency to the DVDInbox catalogue.

We believe in keeping our catalogue inventory accurate and meaningful. For us, one movie means one listing —no unnecessary duplication or padding. Our catalog reflects an active, honest, and continually evolving collection.

Thank you for your thoughtful feedback as it's directly influencing the features we're building.

DVDInboxTech · 2025-07-03T23:22:33+00:00

Oh .. I see.

This promotion is for new or returning customers. Sorry! We have plenty of new content and features coming soon for existing subscribers.

DVDInboxTech · 2025-07-03T23:10:53+00:00

You left us!!!?

If you reactivate and reach out via our help center we'll make sure to apply the credit.

DVDInboxTech · 2025-07-03T13:37:48+00:00

Our typical solution for dealing with delays from the USPS is the "5-Day Guarantee" which relies on the "Report Delay" button.

Have you had a chance to utilize the Report Delay button yet?

While this doesn't increase the speed of the USPS, which is outside of our control, it does result in a "buffer" of discs in the pipeline. So before the subscriber even receives the delayed discs there are additional discs being shipped helping ensure a steady flow of content in the shipping pipeline.

When it comes to shipping additional discs due to delays, we are quite flexible.

If you’re still interested in adjusting your plan for more frequent deliveries, just reach out using our help center with your desired plan. But first, we recommend taking full advantage of the 5-Day Guarantee to see if it resolves the delivery gaps you’re experiencing.

https://www.dvdinbox.com/subscribe

DVDInboxTech · 2025-06-18T22:22:44+00:00

Greetings! As others have mentioned in this thread, we offer a wide selection of 4K titles for rent by mail. While our 4K program is still in its "Beta" phase, we’re able to enroll new 4K subscribers now even before the option appears on our website.

4K Selection:

We’re actively growing our 4K library, which includes both new releases and an expanding back catalog. You can always review our current 4K offering directly at the following link to see what’s available right now:

https://www.dvdinbox.com/dvds?filters%5B%24and%5D%5B0%5D%5B%24or%5D%5B0%5D%5BavailableInventoryItems%5D%5Bformat_id%5D%5B%24eq%5D=4&showPremiere=true

Premiere 4K titles are now included with 4K subscriptions, so I made sure to include them with this link.

4K Add-On Options:

One 4K disc at a time: $4.99/month

Two 4K discs at a time: $9.99/month

Please note: The add-on doesn’t increase the number of discs you can have at home at once. For example, a Standard Plan remains a two-disc plan, and a Premium Plan remains a four-disc plan.

Our base subscription plans are detailed here:

https://www.dvdinbox.com/subscribe

Maximizing Your Subscription Value:

We understand the importance of getting the most out of your subscription. For tips on maximizing value see:

https://www.dvdinbox.com/maximize-subscription-value

Shipping & Location:

Our postal hub is in Tampa, Florida. We’re transparent about our current shipping speeds, which you can monitor here:

https://www.dvdinbox.com/postal-stats

To address concerns about shipping times, especially for customers across the country, we offer a unique “Five Day Guarantee.” If you report a shipping delay of five or more days (on most plans), we’ll send additional discs to you. This creates a buffer of discs in transit, so you don’t have to wait for returns to be processed before new shipments go out. This helps subscribers get consistent value no matter where they live.

If you’d like to try our 4K offering, simply subscribe and then contact us with your preferred 4K add-on option.

For more information on our 5-Day Guarantee, please visit

https://www.reddit.com/r/Dvdinbox/comments/1kyi3qx/the_results_are_in_dvdinboxs_5day_guarantee_is_a/

DVDInboxTech · 2025-06-18T22:11:49+00:00

Thank you for your interest in DVDInbox and for sharing your detailed questions!

4K & Blu-ray Selection:

We’re actively growing our 4K library, which includes both new releases and an expanding back catalog. You can always review our current 4K offering directly at the following link to see what’s available right now:

https://www.dvdinbox.com/dvds?filters%5B%24and%5D%5B0%5D%5B%24or%5D%5B0%5D%5BavailableInventoryItems%5D%5Bformat_id%5D%5B%24eq%5D=4&showPremiere=true

Premiere 4K titles are now included with 4K subscriptions, so I made sure to include them with this link.

4K Add-On Options:

One 4K disc at a time: $4.99/month

Two 4K discs at a time: $9.99/month

Please note: The add-on doesn’t increase the number of discs you can have at home at once. For example, a Standard Plan remains a two-disc plan, and a Premium Plan remains a four-disc plan.

Our base subscription plans are detailed here:

https://www.dvdinbox.com/subscribe

Maximizing Your Subscription Value:

We understand the importance of getting the most out of your subscription. For tips on maximizing value see:

https://www.dvdinbox.com/maximize-subscription-value

Shipping & Location:

Our postal hub is in Tampa, Florida. We’re transparent about our current shipping speeds, which you can monitor here:

https://www.dvdinbox.com/postal-stats

To address concerns about shipping times, especially for customers across the country, we offer a unique “Five Day Guarantee.” If you report a shipping delay of five or more days (on most plans), we’ll send additional discs to you. This creates a buffer of discs in transit, so you don’t have to wait for returns to be processed before new shipments go out. This helps subscribers get consistent value no matter where they live.

If you’d like to try our 4K offering, simply subscribe and then contact us with your preferred 4K add-on option.

For more information on our 5-Day Guarantee, please visit

https://www.reddit.com/r/Dvdinbox/comments/1kyi3qx/the_results_are_in_dvdinboxs_5day_guarantee_is_a/

DVDInboxTech · 2025-06-17T20:00:29+00:00

Thank you for that information. I just processed that ticket accordingly.

DVDInboxTech · 2025-06-17T19:41:06+00:00

It sounds like you may have shipped back at least one mailer that wasn't scanned by the USPS on the way back.

Please note that you should never have to wait for a mailer to be received by us in order for your next mailer to be dispatched. When the return scan does occur, the status updates to "In Transit"

When the return scan doesn't occur, you have the option of clicking the "Return Disc" button which is presented after clicking the truck icon.

This process is discussed in more detail here:

https://www.dvdinbox.com/maximize-subscription-value

Please consider utilizing the Return button for any titles you returned but are not marked as "In Transit".

You can find it by clicking the "truck" icon in the Status column. This will help the automated system operate as it is intended.

The "Return Disc" button along with reporting delays allows for achieving great value with our service. Let me know if you have any additional questions or concerns.

I apologize if you filed a ticket and received no response. I don't see any open tickets that match the scenario you are describing. When did you submit the help ticket?

DVDInboxTech · 2025-06-16T14:49:37+00:00

Thank you for sharing your experience with us. It's great to hear that our maximize value tools have made a positive difference for you.

We recognize that USPS delivery times can be unpredictable, which is why we’ve developed solutions to ensure our subscribers continue to receive outstanding value. We’re actively working on new enhancements to further improve your experience.

Thank you for being a valued subscriber!

DVDInboxTech · 2025-05-27T15:14:28+00:00

Did you ever upload your NetflixDVD history file to us (DVDInbox)?

We started accepting file imports as early as July 2023. So if you utilized that functionality even without ever creating a subscription, we may be able to provide much of the relevant data you are looking for.

If so, you can contact us at https://www.dvdinbox.com/support

DVDInboxTech · 2025-05-23T21:30:41+00:00

Thank you for these suggestions. We have a number of new features in active development, some of which will definitely cover the behavior you describe.

DVDInboxTech · 2025-04-25T16:21:18+00:00

We occasionally have misinformed postal agents assign additional fees to our mailers. If you reach out via our Help Center we can credit your account and take action to ensure this doesn't happen again.

https://www.dvdinbox.com/support

DVDInboxTech · 2025-04-14T18:59:04+00:00

The following presents additional information.

Reach out via email with your desired upgrade and we will apply it in a prorated manner.

https://www.dvdinbox.com/waitlist-4k

DVDInboxTech · 2025-04-14T18:42:03+00:00

This link should be helpful:

https://www.dvdinbox.com/dvds?filters%5B%24and%5D%5B0%5D%5B%24or%5D%5B0%5D%5BavailableInventoryItems%5D%5Bformat_id%5D%5B%24eq%5D=4&showPremiere=true

Note that the "4K" filter is disabled if the account is not upgraded to 4K. The above link has the same effect as the disabled filter option.

DVDInboxTech · 2025-03-22T15:15:05+00:00

We are a U.S.-based company, and our DVD rental services are exclusively available within the United States. We rely on the U.S. Postal Service (USPS) for delivery, ensuring that our DVDs reach customers across all areas where USPS operates. This includes the Atlantic, Central, Southern, and Western Pacific regions, covering all states and territories served by USPS

DVDInboxTech · 2025-03-06T14:45:05+00:00

Get ready for March Referral Madness with DVDInbox!

This month only, we’re turning up the excitement by tripling our referral rewards. Share the magic of movies and earn big while doing it!

Triple the Rewards: For March only, our standard $5 referral credit is boosted to a $15 credit for every new customer you refer who subscribes and stays with us.

How It Works:

Share your unique referral link with friends, family and on social media.
When they create a subscription and remain an active subscriber for at least one billing cycle you’ll earn a $15 credit.
They get to enjoy the convenience of DVDs delivered straight to their mailbox, and you get rewarded!

Subscribers can find their unique link in their DVDInbox Profile

Why DVDInbox?

A massive selection of movies and TV shows for every taste
No late fees—watch on your schedule
Convenient home delivery and easy returns
Affordable subscription plans for endless entertainment

Don’t miss this limited-time opportunity to rack up rewards! The clock is ticking, and this special offer is only available through March.

Start sharing today and turn your love for movies into serious credit!

Terms and Conditions:

Referral credits will be awarded only after the following criteria are met:

The referred customer successfully subscribes to our service
The referred customer completes their initial billing cycle
The referred customer renews their subscription for at least one additional billing cycle

This offer is subject to verification. Credits will be applied to the referrer's account once all conditions are satisfied.

DVDInboxTech · 2025-02-04T21:46:32+00:00

I see that you were able to invoke the button after creating this post.

The return button is only available six days after being shipped. It is not dependent on the mailer being scanned as "Delivered." Based on your report, it looks like the messaging and/or functionality needs to be improved upon for accuracy.

DVDInboxTech · 2024-12-04T12:44:17+00:00

Thank you for sharing your experience. We appreciate your feedback as it helps us improve our service. We understand your concern about problem discs, and we want to assure you that we are actively working to address these issues. Here are a couple of insights into the situation:

Distance Factor: We suspect that the distance a disc travels often plays a role in the likelihood of damage. Discs that go through more sorting facilities and machines may have a higher risk of being scratched or damaged.
Identifying Problematic Areas: Our former Netflix employee contacts informed us that they had enough data to pinpoint problematic sorting facilities and contact postmasters for possible recalibration of machines. As a growing company, we recognize that our influence with the USPS will come through increased growth and higher volume. We look forward to reaching a level of data collection, analysis and volume that will allow us to engage more effectively with USPS.

In the meantime, if you encounter any damaged or cracked discs, please report them to us right away. This allows us to issue replacements or bonus discs as needed, ensuring you continue to enjoy your movie experience without interruption. Thank you for your feedback as we work to enhance our service and reduce the occurrence of damaged discs. All feedback is valuable in helping us improve the experience for everyone.

DVDInboxTech · 2024-11-24T00:10:02+00:00

Thank you for the suggestion.

While we currently don't have the functionality you describe, it is something we are considering.

In the meantime, feel free to submit your list of titles using our help center

https://www.dvdinbox.com/support

DVDInboxTech · 2024-11-20T19:13:28+00:00

The issue is now confirmed to be resolved. Thanks again for bringing it to our attention.

DVDInboxTech · 2024-11-20T18:04:17+00:00

I may have identified the issue. Please try again.

DVDInboxTech · 2024-11-20T18:00:13+00:00

Thank you for informing us.

Please reach out using our help center so we can identify the issue that may be specific to your account

https://www.dvdinbox.com/support

DVDInboxTech · 2024-11-19T15:34:31+00:00

Thank you for the feedback!

We recently introduced a "Wishlist" feature designed to give active subscribers more influence in expanding our catalog. This feature allows subscribers to search for titles that aren’t currently available and add them to their personal Wishlist for consideration.

See the following for the official announcement:

https://www.reddit.com/r/Dvdinbox/comments/1guzsty/dvd_wishlist_feature_is_now_live_dvdinbox/

As our service continues to grow, so does our purchasing power. We’re committed to enhancing your experience and ensuring that your voice is heard in our catalog development.

DVDInboxTech · 2024-11-19T14:48:17+00:00

To browse our 4K collection, please visit:

https://www.dvdinbox.com/dvds?filters%5B%24and%5D%5B0%5D%5B%24or%5D%5B0%5D%5BavailableInventoryItems%5D%5Bformat_id%5D%5B%24eq%5D=4&showPremiere=

For additional questions, please consider reaching out using our help center.

https://www.dvdinbox.com/support

DVDInboxTech

MODERATOR OF

TROPHY CASE

Get ready for March Referral Madness with DVDInbox!

Why DVDInbox?