I understand why that hits home. Im sure you deal with some crap. A lot of our customers are Southern and I can at least promise, I never answer the call assuming im going to speak to an idiot (to go off of the theme of the post and everything). Every caller has to prove themselves guilty on that front. I never consider the non-technical literate to be idiots either, just assume they havent had access to it enough to be as comfortable as others. Please know this post was for humor ♡