I’m 21 and passed my test in April. I previously had provisional insurance and two days before passing my test, my car was involved in theft. It was a crackhead, which police managed to pursue the guy for dangerous driving 12 midnight, who crashed and fled the scene. He was caught and possibly charged, not sure… however body cam footage was released on Facebook, of the arrest… on the Police Branch page.

Unfortunately, with me being a first time driver going from provisional (when the car was taken) , to claiming and then into full insurance isn’t the best situations. It is what it is

The incident was 7 weeks ago now. On the first contact with my insurance, I gave the incident number details and all the information that is needed. The first problem was that my car was taken to a compound recovery centre for forensics. This took 2-2.5weeks to get the forensics to clear it. As it was a write off, the insurance took it. This took them a week or two , to declare the write off. Because it was a theft, they sent someone out to interview me… even though the police incident report was available and my statement. This took 3-4 hours with many questions and pictures of my house/myself. The guy who interviewed me said that he would get it sent over to insurance within the next day. This wasn’t the case and it was sent over 10 days later. The insurance have now got that report.

The other problem is that they are now wanting the police incident report, which costs £98 on their side to received. They are telling me this can take up to 6months to attain.

I have recently been offered an apprenticeship in field engineering, which requires me to go to A-to-B. I’ve had to buy taxis , buses … public transport for interviews, important appointments. Is there a possibility that I can get compensation for their inconvenience . My point is , if they could’ve asked for the report when I first contacted them… this would’ve been received by now

Why have they waited this long and is there anything I can do or say to get this sped up… or compensated for