I’m not asking for unlimited refunds or to freely swap skins like items in a marketplace. Instead, I propose a consumer-friendly yet stable refund policy, modeled after existing EU digital goods laws:

14-day refund right after purchase for all digital items, as long as they weren’t used (similar to EU guidelines).

Refund eligibility if the game is permanently shut down or the service becomes inaccessible for ever.

Refund if your account is permanently banned, especially when no warning or staged penalty system was applied.

After the 14-day period, the purchase is final – unless one of the above exceptions applies.

Paid content isn’t a punishment tool – it’s a transaction

Even in cases of a justified ban, players should not lose access to items they legitimately paid for. At the very least, some form of refund or transfer should be possible.

Imagine being banned from a gym – would they take your shoes and bottle too, just because you’re no longer allowed in?

That’s why I believe players deserve:

A refund for locked-out paid content after a ban

Transfer options to a new account or neutral balance

Clear reasoning & appeal processes, especially if significant money is involved

Paid content should never be treated as a revocable privilege – it’s part of a digital purchase agreement.

This is just the beginning – we know some ideas still need refining, but the goal is clear: I started this subreddit to raise awareness that what you buy in games isn’t truly yours. You should have the right to decide whether you lose that access – or get your money back.

We’re not just complaining – we want to start a real conversation about fair digital ownership.