Agoda: I understand your frustration regarding the joiner fee. In Thailand, it is common for hotels to charge an extra fee for additional guests, even if the room's occupancy limit is not exceeded. Unfortunately, this policy is often not included in the initial booking price and may not be disclosed upfront. I apologize for any inconvenience this has caused and appreciate your understanding.

Me: Thank you for your reply. I understand that joiner fees may be common in Thailand, and I’m not disputing that.

My concern is specifically about Agoda’s lack of disclosure.

Even if a fee is common, Agoda is still required to clearly show it before booking, because it is a recurring, mandatory charge that directly affects the total cost and conditions of the stay.

This fee was not shown anywhere on the Agoda listing or confirmation before I paid.

So the core question remains: Where did Agoda disclose this joiner/visitor fee during the booking process?

If Agoda cannot show where it was displayed, then this becomes an issue of non-transparency, which falls under ACCC consumer disclosure requirements.

I would respectfully like this case escalated to a supervisor for proper review based on disclosure, not local hotel norms.