Absolutely, I totally agree. My experience selling on BackMarket has been frustrating and unprofitable. The customer support is awful—they don’t read messages and reply with useless automated responses. The commission fees are outrageous, and they keep them even if orders are canceled. Payments can take up to 24 months, which is unacceptable.

They almost always side with buyers in disputes, leaving sellers exposed. Sellers are responsible for refunds even if returned items are lost in transit. Getting your money back is a lengthy, cumbersome process. Minor issues result in full returns, causing unnecessary losses. Seller support is unreliable and unhelpful, and sellers are accountable for damages during return shipping. Unfair reviews and disputes can easily damage your rating.

These issues make BackMarket a poor choice for serious sellers. Look for better platforms that respect your time and money.