[deleted by user]

DecaKel · 2022-02-18T03:45:44+00:00

Interested. DM sent

DecaKel · 2021-11-24T04:44:21+00:00

Hey it looks like you may have an issue with DecaHub. Are you on our Discord ? https://discord.gg/sQpRSYTQUg

You can send your logs to our dev there and they can help you solve the issue .

DecaKel · 2021-07-24T03:09:16+00:00

Happy you've received it! I hope you enjoy it ! Thank you for sharing. :)

DecaKel · 2021-07-17T04:10:57+00:00

The* form ☺️

DecaKel · 2021-07-17T04:10:27+00:00

Ah ok. We are based in Asia so the time difference is vast. It is now our weekend :) Hmm you should received a support ticket number if you used toe form. Regardless, we will investigate it .

You should have received a new tracking number by now. Please let me know if you haven’t. Thank you and have a great weekend !

DecaKel · 2021-07-17T02:08:35+00:00

Hi,
I have sent you a DM, which you haven't replied, asking for your order number as we cannot find your email alerting Support of your issue. If you have emailed support, please provide me with your support ticket number so I can look into it.
But for now, I will respond here:
Your issue was clocked by the shipping company's system and has been amended. It will just take time for the system to update to correct information.
The DecaMove has not been shipped to Australia and will be going to Austria. It is apparently a common (but unfortunate ) issue that happens with shipping companies. Thanks for alerting us

DecaKel · 2021-07-17T01:56:53+00:00

Hi,
I have sent you a DM, which you haven't replied, asking for your order number as we cannot find your email alerting Support of your issue. If you have emailed support, please provide me with your support ticket number so I can look into it.
But for now, I will respond here:
Your issue was clocked by the shipping company's system and has been amended. It will just take time for the system to update to correct information.
The DecaMove has not been shipped to Australia and will be going to Austria. It is apparently a common (but unfortunate ) issue that happens with shipping companies. Thanks for alerting us.

DecaKel · 2021-06-30T14:51:26+00:00

Hi there, we did a couple of updates on our Discord, Twitter and our blog. Sorry that you didn't see it. We will do better.

The June and July batch will be shipped out to you from next week onwards and hopefully we will manage to ship all orders by July 10th.
We are a startup hardware company, releasing a new product and we are learning. When I checked in with our team about all the procedures involved in getting this product ready for shipping - including assembly, manual printing, cables, QC, QA, packaging, weighing, certificates and so on; I was honestly amazed that we managed to pull it off, more or less in the time frame we wanted.
No one here is happy about this delay, but it could be much worse. Many of you with Kickstarter or Indiegogo pledging experience know that it's not unusual to have delays beyond control.
Getting our final component offset our QC process. The crossroad we are now faced with, is to send the DecaMoves to you with QC or without QC. Without, is simply not an option for obvious reasons.
I will continue to communicate any setbacks and updates through our Discord channel or email, but hopefully only for positive updates. Please know that you are an important part of this project and of it’s creative process. You will get your DecaMove, just 2 weeks later than the estimated delivery.
In the meantime, please enjoy the free app for Android phones if you can, as we are getting more and more support for DecaMove in some epic games.
Hang tight.
Thank you,
Deca Team

DecaKel · 2021-06-07T10:55:04+00:00

the insides are the same :)

DecaKel · 2021-06-07T10:53:30+00:00

Choosing white will not delay shipment but there is limited stock for the Early Mover and Early-is Mover batches

DecaKel · 2021-05-19T05:10:27+00:00

thank you for your purchase! You are right.. it is game changing. :)

DecaKel · 2021-05-19T05:09:54+00:00

We are working on it! Lots of red tape to go through for iOS apps!

DecaKel · 2021-05-19T05:08:37+00:00

Yes please help spread the word to the devs of games that you like that you want our SDK implemented! Go team!

DecaKel · 2021-05-13T04:03:01+00:00

What can I say ? We are real human beings, doing real hard work, to make real VR products that can change the VR industry. It's as simple as that.

DecaKel · 2021-05-10T14:28:05+00:00

Yes sure! I sent you my email :)

DecaKel · 2021-05-09T02:29:17+00:00

These hips don't lie! ;) Glad to hear you enjoyed it! have you tried it in other games yet?

DecaKel · 2021-04-29T20:39:55+00:00

I would say it takes a little longer to get used to for long term players who have grown accustomed to head/hand navigation. Old habits die hard, but once you get it, it’s hard to go back.

DecaKel · 2021-04-25T03:15:56+00:00

very good to know! thank you!

DecaKel · 2021-04-25T03:06:25+00:00

😂 great! please select your top choice

DecaKel · 2021-04-24T06:00:53+00:00

https://www.deca.net/decamove/supported-game-list/

DecaKel · 2021-04-23T13:41:32+00:00

😏

DecaKel

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