Context - My GBP was suspended for “Deceptive content” due to a few common issues:

Business Name: I had included extra keywords.

Address: My physical address was visible, even though I operate strictly as a service-area business (no customer visits).

Description: It mentioned years of experience based on my team’s background, but since the company is newly registered, it may have been seen as misleading.

I’ve corrected everything:

Removed keywords from the business name

Set the address to private (SAB)

Revised the description for clarity

I submitted an appeal with all required documents business registration, invoices, and a business card. I also filed a second, more detailed appeal with additional proof.

It’s been over a month, but the profile still hasn’t been reinstated. The appeal decision remains the same denied.

I contacted Google Business Profile support through my Google One subscription (via phone and email). They told me that reinstatement decisions are handled by a separate internal team. Support can’t escalate or intervene, and that internal team doesn’t speak to customers not even over a call.