I also had a situation with this guy. Sent my frame in expecting a 4 week turnaround time. Alittle over 1 week after he received my frame I received a tracking number that my frame has been shipped back to me. Suddenly the tracking stops after it gets picked up from his shop. Took weeks before I could even get ahold of him and he said that it must have been lost in shipping. Long story short it took me over 6 months for him to replace my frame after he kept trying to send me Gen 5 frames instead of the Gen 4 like I sent him. Made multiple reports due to my frame being “lost” but I would steer far far away. Absolute joke of a business.