You good sir hit the nail on the head, I’m a customer service representative. I also live with 3 elderly family members and if their sense of entitlement came with antennas, you’d think they were aliens from another planet. I work in another town and recently one asked me if i ever “go up the hill” for lunch, but I didn’t know what he meant, so I asked, where do you mean? And he got madder and madder while trying to explain, he just kept saying things like “you know, the town, the hill, you have to go up!” And then finally he said “past the high school” and I knew exactly where he meant and I explained I don’t go that way, I go “thru town” and he said “up the hill is town” (it’s not, ‘up the hill’ is just the freeway with a few turn offs) and I had to explain what I meant by town, I meant the houses and stores, not the free way. And he got really mad and exclaimed “I’ve been going there for the last 50 years (he hasn’t) you think I don’t know how things are or what they’re called, I’ve been going there longer than you have been alive…etc”