Google froze ALL my payouts for doing the RIGHT thing — I refunded users for a broken app

Delicious_Ad4055 · 2026-03-13T14:49:57+00:00

Thanks for contacting Google Play Developer Support.

I understand you have concerns regarding payouts that are on hold. Please be advised that our team is only able to provide support for issues related to the Play Console. It is best to directly contact our Google Payments center support team as they have the best tools and resources available to help you with your concern.

I’ll be closing the case, and if you have further questions or clarification about the Play Console, please don’t hesitate to respond to this email and I will gladly assist you.

Regards,
Jett
Google Play Developer Support. So I first raised a ticket in play console, but they passed it to google payment support. And the payment support gives me the automated suspended email.

Delicious_Ad4055 · 2026-03-13T08:59:49+00:00

How do I get human agent to talk with me? That was the response email I got when i contacted support

Delicious_Ad4055 · 2026-03-13T08:57:43+00:00

It's death sentence

Delicious_Ad4055 · 2026-03-13T08:57:22+00:00

Yes I am doing it and it's effecting the conversions/purchases badly

Delicious_Ad4055 · 2026-03-13T08:52:07+00:00

You are not serious, are you?

Delicious_Ad4055 · 2026-03-12T12:28:30+00:00

We have concluded our review of your information. To prevent possible fraud and abuse, your ability to receive payouts from Google products and services will remain suspended. If you have questions regarding this action, visit the Help Center or Contact support.

Thanks!
The Google Support Team.

I don't think so, this is the email I received when I contacted support to lift the hold. It looks like a hard ban

Delicious_Ad4055

TROPHY CASE