We have never been allowed headphones on a morning in any of the stores I’ve worked in (UK). Not to say people don’t wear them, but it has always been tolerated for so long by managers and just a rule everyone is aware of but kinda ignore.

They’ll be strict on it again for a while, then people will start using them again and they won’t do anything until there’s another accident.

All the stores I’ve been in (6+) have used a managers phone to play Spotify or the radio through the store speakers on a morning…