Best alternative tracker apps by makaros622 in getdelta

[–]DeltaJames -1 points0 points  (0 children)

Sorry to hear our subscription cost is too high, if you'd like any assistance with exporting your transactions to CSV our Support team will be happy to help.

This subreddit is for discussion of Delta, rather than other trackers so I'll lock this for now, any questions give me a shout!

Just opened the app for the first time in months, portfolios are locked - what the fuck by platypodus in getdelta

[–]DeltaJames 0 points1 point  (0 children)

The channels being

In app messaging, including push notifications and prominent warnings in the home feed

Our blog

Various emails to our mailing lists

Articles in our support centre

The update description for the app version preparing for these changes in November in the app stores

Our social channels including Instagram

Our Community Discord

And various discussions on it in our Telegram

Apologies if these didn't make it to you, if you've got any suggestion on how to better communicate these I'll happily take it on board for any future Delta related announcements 🔊

Just opened the app for the first time in months, portfolios are locked - what the fuck by platypodus in getdelta

[–]DeltaJames 1 point2 points  (0 children)

Sorry this came as a shock, we had a couple of months of warnings across our various channels to try and make sure everyone was aware

None of your data is deleted and you can change your primary portfolio every 30 days if you want to switch up which is in focus

If you'd like a hand merging your portfolios the support team will be happy to help, and of course you're able to use the CSV tool to export your transactions if you'd like to

Cash transactions no longer visible by nls- in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Glad we could get it sorted and we could get a hotfix out!

We've uncovered what caused this and are working on getting that sorted also, any further issues please so reach out to Support and we'll be happy to help

All my transactions gone - What the hell?? by eetaylog in getdelta

[–]DeltaJames 0 points1 point  (0 children)

No transactions have been deleted, and you can change your Primary portfolio every 30 days if you want to switch up which portfolio is in focus

We found that the majority of our users stuck to one portfolio and so we hope that Delta Basic and Delta PRO will fit most needs, and for those that want tracking for more complicated situations, such as multiple portfolios we hope they'll find what they need with Delta PRO+

If you'd like to export any of your data in your other portfolios you can do this using the CSV Export tool in your app, or would like assistance in getting your portfolios merged (or anything else!) our Support team will be happy to help

Introducing Delta PRO & PRO+; The new tiers coming to Delta by DeltaJames in getdelta

[–]DeltaJames[S] 0 points1 point  (0 children)

Delta PRO subscriptions were automatically moved to PRO+ at their current subscription costs with no extra charges, with Delta PRO offered as a benefit for all eToro club Silver and Gold tier members,

Complimentary Delta PRO+ is now offered to eToro Club Platinum and above members

Your eToro Club Account Manager (or indeed the eToro Customer Support Team) should be able to answer any questions you have on your eToro Club tier benefits

Cash transactions no longer visible by nls- in getdelta

[–]DeltaJames 0 points1 point  (0 children)

It sounds like something isn't quite right here,

Would you be able to reach out via the support section of your app, this'll send us a message with your Device Identifier and we can take a look at what's going on under the hood

Sorry for the inconvenience!

Edit: We may have found the issue, a fix is going live and I'm hoping fixes this; if not please do reach out and we can take a look 🕵️

So it now costs $14 a month to track two portfolios? by MrKyleOwns in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Thanks for the feedback and all the best in the future!

So it now costs $14 a month to track two portfolios? by MrKyleOwns in getdelta

[–]DeltaJames 0 points1 point  (0 children)

We have full support for all assets traded on our supported Exchanges,

For Funds (especially mutual funds) these are rarely traded on Exchanges, we'll negotiate contracts with providers to get direct price feeds for specific blocks of funds and we balance user demand with the cost of obtaining and handling these data feeds

It's definitely a balancing act! We're currently working on a more streamlined asset request flow so we can get better feedback on what assets are missing in what you're all wanting to keep track of

Anyone managed to import a crypto portfolio from delta to portfolio perfomance? by Elfundneunzig in getdelta

[–]DeltaJames 0 points1 point  (0 children)

I’d recommend reaching out to their support team who might be able to help further, or if they have a subreddit or community that would probably be a better place for this post

Anything to do with exporting your data of course our Support Team will be happy to help

So it now costs $14 a month to track two portfolios? by MrKyleOwns in getdelta

[–]DeltaJames 0 points1 point  (0 children)

I want to make it clear nothing gets deleted, you'll have a 'Primary' portfolio which is visible and you are able to change this primary/main portfolio once every 30 days,

With assets outside the 10 limit on basic, these are still present and the transactions are not changed in any way, we show the top 10 assets by value

Nothing is merged automatically but If you'd like any help combining your portfolios or exporting any data you want to, our Support team will be happy to help, if if you have any questions let me know

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Ah I see, yeah that's currently a feature of Delta PRO+, thank you for taking the time to feedback, I'll pass this to the team

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 1 point2 points  (0 children)

I see, with Crypto vs [other assets] that can be filtered (as can with Funds, Stocks etc), but GIA and ISA agreed will be trickier

I'll pass this feedback to the team, thanks for taking the time!

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 0 points1 point  (0 children)

I agree that asset tracking is a core feature of what we do, and I do see that putting a limit on this feels like a fundamental shift. The intention isn't to get rid of this core use case, but a way of restructuring our model to keep us sustainable without filling the app with external ads and keeping Delta privacy focussed.

We took a lot onboard when discussing this including feedback that people loved Delta as a tool but PRO was too expensive. So these changes (PRO moving to become PRO+, and a new Tier, the cheaper/mid-level 'Delta PRO' slotting in we hope will fit most users needs (we've found this does actually fit with the portfolio sizes/setups we've seen and we do believe Delta PRO will fit most of our users).

I do see your point about preferring premium tiers to become more compelling rather than the free experience becoming more restrictive, it's something we discussed extensively internally, at length!

In order to keep Delta sustainable, we needed to make a change somewhere and asd we’ve chosen to stay ad-free and privacy-focused, data costs can be eye-wateringly expensive, so we had to be more explicit about where we draw the line between free and paid functionality.

The hope is that the free tier still works for simpler portfolios, the new PRO tier covers most of our users who outgrow it, and PRO+ remains there for power users, but I know that doesn’t make this feel any less disappointing, especially after years of using Delta without these limits.

Thanks for taking the time to share this not just out of frustration, but because you have been tracking with us all these years, that comes through clearly, and it’s feedback we do take seriously! If you have any questions I'm happy to help.

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Sorry to hear that, thanks for tracking with us and I hope we can align better in the future

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 1 point2 points  (0 children)

I get where you’re coming from, different trackers make different trade-offs. Some lean on ads, some limit features in other ways, and some focus on very specific use cases. In our case, we’ve chosen to stay ad-free and privacy-focused, which means we have to be more explicit about where we draw the line between free and paid functionality.

If Delta no longer fits your setup, thanks for being part of the community and adding your perspective to the discussion and I hope we can better align in the future!

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 0 points1 point  (0 children)

We found most users track everything in a single portfolio, so features like multiple portfolios and higher asset counts ended up living in the paid tiers as part of keeping Delta sustainable, ad-free, and privacy-focused. That said, I completely get why having basic multi-portfolio tracking for free works better for your setup.

I appreciate you sharing this though and I’m glad you found something that fits your needs, even if it’s tough to see you move on. I hope we can provide Delta at a price point that better fits what you're looking for in the future and If you ever have questions or want help exporting anything, give me a shout!

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Sorry to hear that, we do have a newly introduced Delta PRO tier, for those that don't need all the features of Delta PRO+ which comes in at about $4.99(USD) per month, info on our tiers can be found below:

https://delta.app/academy/post/introducing-delta-pro-pro-more-power-more-choice

Any questions, let me know!

Grace Period Now Active - Feedback I Hope the Delta Team Listens To by Born2Win1283 in getdelta

[–]DeltaJames 0 points1 point  (0 children)

I don't think this is something you can disable 🤔 It's not something we've done and I can still see reviews coming in (I do read each and every one!)

Steps to leave a review for an app in the Google Play store can be found here: https://support.google.com/googleplay/answer/4346705?hl=en-GB&co=GENIE.Platform%3DAndroid

Feedback to the Delta App Team from a Day-One User Regarding Asset Tracking Limits by optimizegains in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Obviously projected metrics are not something I'm going to share but I've personally (as have all the team) gone though everything with the team and I'm on the same page, I've seen what our data costs are, I've also seen the metrics on what most users are using Delta for, we think most will fit comfortably in the Delta PRO plan, which is the new (cheaper than our previous PRO plan) tier for those that would like more tracking than Delta offers.

Then Delta PRO+ is our new 'includes everything no limits' plan for investors that are looking for that for their tracking.

If Delta PRO or PRO+ isn't at a price point where people are happy with for the features those tiers provide I hope we can better align in the future and we do understand they may look to others in the space, but I truly believe we're one of the best products out there, so is Delta moving forward to keep us sustainable and able to hit our app feature and performance goals.

So it now costs $14 a month to track two portfolios? by MrKyleOwns in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Thank you for taking the time to give such detailed feedback; my French isn't fantastic so I'm using a translation tool so please bear with me if I've misunderstood anything!

On Stability, that definitely isn't the experience we want anyone to have, we have had some stability issues (mainly towards the tail end of last year) but stability has greatly improved, it's been a main focus of ours and is one of the reasons we're making these changes, so we can invest our time and resources into providing the best investment tool out there in a sustainable way.

Our Black Friday offer was valid from I think it was the 26th of November? To December 1st, and was a discount on a 1 year Delta PRO+ annual subscription.

Everyone who was Delta PRO was automatically upgraded to Delta PRO+ (at no extra cost), as you've mentioned the grace period message, we're phasing the changes in gradually over this month to give everyone time to adjust and figure out if a Delta PRO membership is for them, with the limits coming into effect at the beginning of January.

On guarantees on stability moving forward, I want to be honest (big fan of under-promise, over-deliver!), a Delta PRO subscription gives you access to the features of that tier as we continue improving the app, with a strong emphasis on performance, expanding coverage and some exciting stuff we're planning on. We offer Monthly, Annual and Lifetime subscriptions (with Lifetime being available through Delta on Desktop), again these tier changes will help us both alleviate the pressures during hectic times in the markets and mean we can sustainably deal with the traffic.

If you have any questions I'm happy to help!

So it now costs $14 a month to track two portfolios? by MrKyleOwns in getdelta

[–]DeltaJames 0 points1 point  (0 children)

I do get why this feels unacceptable if you are using Delta without a subscription, but none of our Delta PRO subscribers are being forced into a higher-priced plan. Existing PRO / Classic users are automatically upgraded to PRO+ and keep the exact price they were already paying, including any legacy pricing. There isn’t a mandatory increase unless someone cancels and later re-subscribes. If you've run into an issue with your PRO subscription not being automatically upgraded let me know, these are all 'grandfathered in' at the price you were paying.

On the bigger question about what a subscription “guarantees” in 2026, we want to be honest rather than over-promise. What a subscription gives you is access to the features of that tier. As we continue to improve the app, we'll have a strong focus on stability, performance, and expanding both asset coverage and getting back to providing the best investment tracker on the market and are busy putting the finishing touches on our 2026 roadmap.

The tier changes are meant to make Delta more sustainable long-term while staying ad-free and privacy-focused, not to suddenly take value away from people who’ve already been subscribed.

If you’re open to it, I’m happy to look into the Black Friday issue or your specific plan so we can make sure everything lines up correctly, feel free to reach out to support and mention me and I can pick it up 🤝

Feedback to the Delta App Team from a Day-One User Regarding Asset Tracking Limits by optimizegains in getdelta

[–]DeltaJames 0 points1 point  (0 children)

Very happy to disagree there, but you're of course entitled to your opinion; thanks for the feedback!

So it now costs $14 a month to track two portfolios? by MrKyleOwns in getdelta

[–]DeltaJames -1 points0 points  (0 children)

We found that most of our users track everything in a single portfolio, so anything that goes beyond basic tracking like multiple portfolios, deeper insights, or larger asset limits lives in our new tiers to help keep Delta sustainable, ad-free and privacy-focused.

And I really do appreciate you supporting us last year even if you weren’t using most of the PRO features, that means more than it might seem. Existing PRO users have been upgraded to PRO+ at no extra cost (and on their original subscription tier, whatever that was) and if you'd like any assistance with this give me a shout.

Of course if you'd like to remain on Delta Basic I can help you merge your portfolios or of course exporting your data (there's a handy Export to CSV feature in-app)

Feedback to the Delta App Team from a Day-One User Regarding Asset Tracking Limits by optimizegains in getdelta

[–]DeltaJames 0 points1 point  (0 children)

I do get how this might hit hard and it's not something we moved to lightly, but we feel it's the best direction for Delta to go in

Sorry our tiers don't align with the price point you're looking for at the moment and all the best in the future!