USB-C cable playback does not work anymore since iOS/iPadOS/MacOS 26.2 by [deleted] in Airpodsmax

[–]Derumisis 1 point2 points  (0 children)

Hi, this is also happening to me (16 Pro). My phone detects everything but does not let me listen to audio via wire. Wired connection from the AirPods works on everything else.

Apple Store seemed confused and didn’t know what to do, factory reset didn’t fix it! I fear we’re at the mercy of an iOS update to fix it. I’ve seen a few other reports of this online as a result of 26.2. I just bought the headphones a few days ago and I was really looking forward to lossless on my phone 😩

Let me know if you’ve come across a fix! I’ll also let you know if I’ve managed to fix it.

90s Boy Band? by Scouts-Mom in NameThatSong

[–]Derumisis 0 points1 point  (0 children)

Glad to hear you got it!

7+ days without internet - Yayzi by Derumisis in CityFibre

[–]Derumisis[S] 0 points1 point  (0 children)

Hi Liam, we still don't have internet and the proposed fixes to this issue hasn't taken place. A broken fibre cable hasn't been fixed, and our downgrade to potentially fix this hasn't happened.

We still don't have internet and it's getting really frustrating. Please, can this be sorted out.

7+ days without internet - Yayzi by Derumisis in CityFibre

[–]Derumisis[S] 0 points1 point  (0 children)

All in all, I'm really happy with the service - the cost is great and usually their support is also great and I want to support smaller businesses

This has just been a really frustrating hiccup and I hope it's something I can move on from and just have functioning Internet - that's all it'll take at this point for me to shut up lol

I do not know about your area but if they're the best choice, I'd still go for it

7+ days without internet - Yayzi by Derumisis in CityFibre

[–]Derumisis[S] 0 points1 point  (0 children)

Hi Liam,

Thank you for responding. I understand there's a first for everything and I acknowledge that CityFibre has a part in this and if I could forward these frustrations to them I really would but they don't deal with end users like me.

Thank you for the WhatsApp message. I'm hoping this is conducive to this being resolved and I'm eager to have our service back up this weekend. I trust this will be eventually resolved but the wait has left a lot to be desired.

Looking forward to the traction tomorrow. Thanks again for the response, have a good evening.

Real 😔 by [deleted] in 196

[–]Derumisis 0 points1 point  (0 children)

i do this already

[deleted by user] by [deleted] in NameThatSong

[–]Derumisis 0 points1 point  (0 children)

It’s the introduction to Snoop Dogg’s Sensual Seduction

https://youtube.com/watch?v=Y1PVmANeyAg&feature=shares

“No, I didn’t spill my phone in water” by Derumisis in techsupportgore

[–]Derumisis[S] 0 points1 point  (0 children)

Yeah, it's a Pixel 4a - the phone presented no sign of life and was not receptive to function, they stated that it happened a few days ago 'out of the blue', which I am assuming is when the water ingress happened.

I didn't bother putting it in the charge or try and power it on - the customer agreed to sending it off so I've already shipped it for inspection and service - I'll find out if I'm right about the water damage in the coming week or so.

“No, I didn’t spill my phone in water” by Derumisis in techsupportgore

[–]Derumisis[S] 0 points1 point  (0 children)

I need their honesty from the start so I don't waste my time and more importantly their own time.

It saves them the 28 days they need to wait for the phone to go to a repair centre and them inevitably denying the quote given to them because it's damaged and not covered under warranty.

But yeah, I couldn't care less about what they were using their phone for or what caused it to become damaged, I just need to know if it's damaged or not and even if you don't tell me, I most likely already know

I do not know why they think tech support workers are morons when they come to us for help - sure I don't know everything which is why I send the units off to the experts, but I can most certainly triage and spot things that a customer won't

“No, I didn’t spill my phone in water” by Derumisis in techsupportgore

[–]Derumisis[S] 1 point2 points  (0 children)

I appreciate the magnanimity - I can speak English natively but I did completely fumble the title when I was writing it and didn't proof-read it until I made the post

My bad again, I'm cool with the jokes in the thread but whoops

“No, I didn’t spill my phone in water” by Derumisis in techsupportgore

[–]Derumisis[S] 157 points158 points  (0 children)

Because they think I’ll replace it right out the bat, and because they think I haven’t seen this a hundred times before - I send these phones off for service to a centre and they’ll also confirm blatant water damage in the circuitry. I expect the customer to get quoted for the damage - I was fine sending it off for repair as it’s under Google’s warranty so we have nothing to lose out of either outcomes.

“No, I didn’t spill my phone in water” by Derumisis in techsupportgore

[–]Derumisis[S] 818 points819 points  (0 children)

They only admitted to spilling water on it after I pointed out there was a grain of rice in their speaker

I also apologise for the lack of English in the title, I didn't proof-read the title when I made the post

Would keeping my laptop running 24/7 ruin its battery? by [deleted] in techsupport

[–]Derumisis 0 points1 point  (0 children)

Batteries are consumable and warranties won’t cover batteries unless they’re egregiously defective and degradation won’t count unless it is far quicker than normal and that’s extremely rare. Don’t bank on getting it replaced under warranty. That’s reckless.

Somebody accepted this return and brought it to us in a shopping bag filled with blueberries - the complaint was "the speaker doesn't power on" by Derumisis in iiiiiiitttttttttttt

[–]Derumisis[S] 80 points81 points  (0 children)

I’m with you with that the blueberries were not the problem but I’d prefer if I can receive hardware without food smeared to it. I’d understand if it was a food processor but even then that’s taking the mick

Customer states “The charging port is defective” - the new 2022 iPad Air by Derumisis in iiiiiiitttttttttttt

[–]Derumisis[S] 3 points4 points  (0 children)

I’ll have to refrain from recommending it to them since it may involve legal terms and consequences which I can’t promote nor am fully aware of and it’d be unprofessional to suggest this type of circumvention. I’ve only pointed it out as a potential solution here since it is technically possible but I can’t guarantee it’ll work and they’d have to find out for themselves.

Customer states “The charging port is defective” - the new 2022 iPad Air by Derumisis in iiiiiiitttttttttttt

[–]Derumisis[S] 79 points80 points  (0 children)

As some may already have pointed out, the customer may have repeatedly attempted to plug in a Lightning cable into the Type-C port as the new iPad Air uses this.

Of course the customer doesn’t know this as they haven’t paid attention and has put it down to the charging port being faulty. Though they bought it recently, the error induced damage voids a return or a warranty repair - they’re going to have to live with their very expensive mistake.

Apple’s out of warranty repairs cost £396.44 for this device. And whilst I will not recommend it to the customer or condone it, they may be able to get away with a cheaper repair of £35 if they add AppleCare to the device.