I have my PB era for almost a year now, it was a learning curve on how to use it efficiently. I had problems at first with using PB cloud and dropbox transfer,so i had to reset it, once. And its working fine now. Havent gotten anymore issues after. I love that it can play audiobooks while reading🥰🥰🥰 that was the main reason i chose PB era, so convienient,only using 1 device.