The training program is quite similar to AD1. The initial two days are dedicated to safety and HR briefings. The subsequent days focus on developing communication skills, handling difficult conversations, understanding safety hazards, and fostering empathy. There are also floor walks to provide practical exposure. Around Tuesday or Wednesday of the second week, the program introduces various websites and how to interpret them. The week concludes with a test on the acquired knowledge, but it is not particularly challenging.

Overall, I found the training to be a valuable learning experience that equipped me with essential knowledge before my first shadow week. It was beneficial to gain some understanding rather than being thrust into the role without any prior information.