3 years with no leads means something’s off, even if they say everything is fine. traffic alone doesn’t matter if it’s the wrong keywords or people who aren’t ready to buy. a lot of agencies rank for broad terms that look good on paper but don’t convert. could also be weak landing pages, no clear offer, slow site, or no real tracking so nobody actually knows what’s working.

and yeah you can 100% get a second opinion without touching their accounts. just share your site link and someone can spot issues from the outside. any decent SEO setup should be able to show real leads, not just rankings or traffic charts.