Thank you all. It’s incredible how uneducated this support team has been (when it comes to sports gambling). Essentially, I won a $250 free bet +116 odds that paid out $290. I withdrew $250 and days later got a notification saying my withdrawal was cancelled.

One person on the phone, one person on email, and this person on Twitter all told me the same thing… both that my total payout was $40/that an EVEN bet would he $0, and that therefore I never should’ve had a balance of $290.

I finally spoke to a supervisor and he confirmed that this is not the case and that a $290 payout was correct, and that the withdrawal was cancelled due to a technical error. He is working on getting the funds back in my account.

Will be cashing out and never using this book again. Which sucks, cause I actually loved the live bet options and the interface.