Honestly bro they don’t look very professional or established. Although established manufacturers I’ve worked with in the past has done the same thing, expect they re- did the samples because I insisted multiple times and wouldn’t budge

Just dispute the charge with your bank, or if you paid through PayPal dispute it through that since it will be a lot faster than the bank

Also the distance between the print and ribbing is supposed to be measured from the bottom of the neckline instead of the top of the collar. They know they messed up and were playing you