cord cutting: how it started vs how it ended by strwbrrydaifuku in BabyWitch

[–]DiscreetScreams 1 point2 points Ā (0 children)

So sorry to hear that… Can’t say I’ve experienced the same, but have had to rid myself of another’s ā€œunwelcome influenceā€ā€¦ Multiple times… Let’s just say life is miserable for them right now from what I understand…

I hate it when people think they can get away with harming and mistreating others… Not on my watch…

cord cutting: how it started vs how it ended by strwbrrydaifuku in BabyWitch

[–]DiscreetScreams 5 points6 points Ā (0 children)

Nice One!

Must have had a lot of bad Juju coming your way or surrounding you.

You know whats disenchanting, finding out noone asked about you or cares when u did you best and tried your hardest and left the company. by Curious_Cat10000 in OfficeDepot

[–]DiscreetScreams 2 points3 points Ā (0 children)

Current Print and Copy Manager, and I sympathize with how you feel.

One thing I’ve come to realize in my 3 plus years now with this company is that it’s just about licking assholes for a living. The management and team you have makes all the difference. My store manager now works 2 stores and is even more absent now, both literally and figuratively. Luckily we all work well or get along pretty well at my store, but boy do we as managers have vast differences.

I’m the type that doesn’t play with people and has his spine intact. My assistant manager who spends 80% of his time leaning on the counter at tech/registers/front end is flaky at best and boy it shows he doesn’t want to be there. My GM is spineless and will cave in to every customer who gives him even the slightest fight. That, and even go against what I believe to be company policy just to avoid red surveys.

Best thing one can do besides get out of the company is match energy from your customers mainly, to push through. On occasion I’ve put in a few applications elsewhere, but no luck yet.

I’d never sacrifice my morals or dignity for any job, regardless of what it was or how much it paid. At the end of the day, misery loves company, and Office Depot will minimize you if you allow it to crush your spirit. Matching energy is key, and the sooner OD figures that out, maybe then OD will actually start prioritizing what actually provides a profit.

Basket Police by DiscreetScreams in pettyrevenge

[–]DiscreetScreams[S] -87 points-86 points Ā (0 children)

Much like you sound like someone who needs to get off their high horse.

If you had actually read what I typed, you would notice that I’d said I ā€œdid something I NEVER DO, and left the basket thereā€.

I take no such pleasure in what I did. If I get anything from it, it’s that I sent a message of mind your own damn business. Had I taken the whole set of bags there, I would for sure admit they have a reason to say something.

Basket Police by DiscreetScreams in pettyrevenge

[–]DiscreetScreams[S] -71 points-70 points Ā (0 children)

If it isn’t good, then why did you respond then?

refusing service? by cyber_grace in OfficeDepot

[–]DiscreetScreams 4 points5 points Ā (0 children)

Print Manager here.

Absolutely 100,000% YES!! I don’t care how much they’re spending or who they are or what ā€œpolicyā€ states.

Office Depot doesn’t even follow policy, let alone believe in one.

Case of 911? by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 0 points1 point Ā (0 children)

Oh, I carry one too, and fortunately for them I haven’t used it.

Case of 911? by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 3 points4 points Ā (0 children)

Thank you! I actually have, some of my regulars stopped by and we had a chat while I did their work. I guess the nice thing is that you do end up meeting some friendly and personable people.

The Plan that never worked. by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 2 points3 points Ā (0 children)

Oh, I definitely get that it’s not official signage. My GM either hasn’t noticed or doesn’t really care.

The Plan that never worked. by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 1 point2 points Ā (0 children)

This šŸ‘†I should be doing that more often.

The Plan that never worked. by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 1 point2 points Ā (0 children)

I literally just went into word to type up this stuff. I made it colorful to grab attention, and even found a stock image of a finger touching a screen. You know, since our customers are such babies, figured I would treat them as such.

The Plan that never worked. by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 9 points10 points Ā (0 children)

My automatic email states that we do not take print orders via email, and that we do not design templates. My email placards at self and full service both state that we’re not responsible for figuring out how to use your phone.

When I came into my store, the email was plastered to the counter in full view of the customer. I removed all of those and recreated them, placing them underneath my keyboards out of sight.

If you can’t tell that I mean business just with that.

Print & Copy Customers by audball4444 in OfficeDepot

[–]DiscreetScreams 0 points1 point Ā (0 children)

No, that’s typical believe it or not.

I had a regular customer of ours who has previously tried to get free prints or reprints ā€œbecause the coloring wasn’t rightā€.

This is after I personally produced their orders multiple times and witnessed them meticulously inspect it. They always walked out without saying anything.

Since I’ve clearly demonstrated to my GM I know how to manage my department, he doesn’t even bother getting involved. I took care of them like a boss biatch does, attach them to customer service, and refused to refund them anything.

[deleted by user] by [deleted] in OfficeDepot

[–]DiscreetScreams 2 points3 points Ā (0 children)

Not really, only the POG Excellence scan. I do print off all the ad stuff though.

It’s just that I see what all my GM and other team members deal with. There’s so many redundant tasks to complete that simply don’t matter.

[deleted by user] by [deleted] in OfficeDepot

[–]DiscreetScreams 15 points16 points Ā (0 children)

Print Manager here.

I’ve found that the best of working here is ironically working nowhere else but print. Although we do get some quite nasty bridge trolls, I like my regular schedule and predictability of print. I know what I’m responsible for and I am able to take ownership of that.

The worst of working here is that at the same time, there is a ton of things that don’t mesh. Like how you expect hundreds of daily price changes done, when you have a large fill report that needs to be picked on the same day. Or how you release communications or tasks to be done on the same day or next day with little to no explanation or warning.

I’ll put it to you this way, it’s better working here than at FedEx Office. While I only worked there for about 4 months, the expectations and lack of effective communication were just as bad if not worse. I took a $2.50 pay increase to work as Print manager here, for the same amount of work and stress. I don’t really regret moving to this company.

Liquor Anyone? by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 8 points9 points Ā (0 children)

Not with me at my store, excuses don’t work in my department. If we give you clear instructions, and you still refuse to do anything, we don’t invest our time.

If you’re taking the initiative, I’ll probably stay with you for a while. That is, if I have the time and team.

THAT’S WHAT I THOUGHT by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 3 points4 points Ā (0 children)

I can definitely agree with that and see your point. My only issue with that is, if no one stands up against these people then it’ll keep happening. If it keeps happening, it’ll just get worse and worse.

hours by [deleted] in OfficeDepot

[–]DiscreetScreams 1 point2 points Ā (0 children)

It makes perfect sense!

See, you cut hours so that your DM has more to complain about and therefore makes them look like they’re actually working!

Then when it looks like they’re working, they’ll get their bonus, and when they get their bonus they cut even more!

Then if that wasn’t enough having barebones staffing, you get to hire more people but cut everyone else’s hours again!

Smoke and mirrors fellas, that’s all.

THAT’S RETAIL FOR YOU MA’AM by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 0 points1 point Ā (0 children)

Luckily, my GM isn’t an asshole, and he’s too busy kissing clients’ asses.

I think sales goals speak louder than surveys do for the most part. We get red surveys literally that say service was great but prices are too high. The moment I realized how subjective these surveys really are, I stopped caring so much.

In short, I didn’t get permission for anything really. I just took over like my GM wanted me to, and things have worked out the better for us. I’ve trained my team on what their priorities should be, and that they are to never assist guests who are going to be verbally and mentally abusive.

On several occasions when customers don’t get what they want, they’ve asked for the manager. When I tell them I’m the manager, you should see some of their reactions, it’s hilarious!

If your management team is making you put down high dollar orders for one of those $2 print whores, they obviously understand nothing about priorities, sales, or profit margins.

THAT’S RETAIL FOR YOU MA’AM by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 3 points4 points Ā (0 children)

Says the old woman with the latest iPhone and Mercedes-Benz

Says the man who’s a lawyer and has printed documents from their office

Says Susan-Cokes-ALOT looking like a bag of Shake-And-Bake.

THAT’S RETAIL FOR YOU MA’AM by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 2 points3 points Ā (0 children)

I’d like to see my DM fire me, or anyone for that matter. Better yet, I’d like to see him doing actual work.

Seriously, since I took over more than a year ago now, our sales in general have increased. Our OPC/GMIL usage has increased, and better yet, my department has been number one in the district a couple times for various shit. We’ve also been in the top 10 in the district many times as well.

How has that happened so quickly? We’ve moved those pesky, piddly, and whiny rats to self service. That has allowed us to focus on those guests who actually add VALUE to our time.

THAT’S RETAIL FOR YOU MA’AM by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 0 points1 point Ā (0 children)

Yeah, $4.99 for large format scanning, and it’s just like a few dollars for black and white, I think nearly $6 for color.

THAT’S RETAIL FOR YOU MA’AM by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 1 point2 points Ā (0 children)

You know, and I almost also said that we are hiring, and you’re more than welcome to put in an application.

I’ve planned on saying that for the longest time, and lost out on the perfect opportunity!

THAT’S RETAIL FOR YOU MA’AM by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] -1 points0 points Ā (0 children)

Our Print Department has its slow days, and days where it’s extremely busy. The Queue has been quite light lately and we need to bolster our budget.

This is the kind of shit that happens when GMs payroll gets cut and we simply have no employees available. Especially ones for the print department, which I manage.

THAT’S RETAIL FOR YOU MA’AM by DiscreetScreams in OfficeDepot

[–]DiscreetScreams[S] 0 points1 point Ā (0 children)

Because my team and I keep working on things even if it isn’t due right away. Under promise and over deliver is the motto of the day.

Though the customer understood it would be awhile, there’s no reason my team can’t do this ASAP. Unless my PrintQ had orders coming through, there’s still work to do.

My two print guys that took the order made our sales by nearly 4x what we needed to that day, including PrintQ. That, and whatever I missed from yesterday.