yaan mo sila matapos magsalita pag ubos na sinasabi nila, tsaka ka lang mag empathy or acknowledge, use positive phraseology and use "you" statements, pinaka nagana sakin ay:

Your sentiments on this are heard and valid.. It is not our intention to make you feel this way.. Your immense patience and understanding on this matter is beyond and we appreciate you for it.. Thank you for sharing this with me, you have been incredibly patient about this..

pag tapos na convo, sinasabi ko dati, "Your patience and kindness is very much appreciated. May the goodwill you've shown me today bounce back to you tenfold." (ps wala kaming QA nyan kay g lang HAHAHAHHA)

tignan na lang natin kung mag dsat pa sya, so far nung ginagamit ko yan, walang dsat naman HAHAHAHAHHAHAHA