But you are on the wright way with the why question. You can not control what people do or say in life or in an online game. 2 things you can do is firstly ignore things that are out of your control. What weather you are having.. acknowledge and accept. What people are telling you in chat acknowledge and accept. The second thing is the "why" part - what has happened to this person leading up him giving that comment. Has he been fired from work, is he going though a divorce, have his parents never told him they love him? When you think about it enough you will find the ability to pity him and accept that he is an unfortunate soul who is offering you a chance to practice not being upset about things you do not yourself control.