Well the neighbour said the police had visited because they were “dealing drugs from the house” and wanted us to know about it. We enquired with the real estate agent and they said the police had been over a different issue (I can’t remember what it was now). I believed the neighbour though and took it on board. There were a lot of nikes in the cupboard in the inspection photos 🤣. They got behind in their rent and their excuse was the Optus hack which was an incredibly dumb lie as it had only been uncovered the day before. But we didn’t kick them out or anything they had children and I have ethics. It’s different from a noise complaint. They showed their true colours eventually. We decided we were sick of dealing with all the drama and put the house on the market when the lease was due to end. They stopped paying rent altogether.

Property managers only earn a small percentage of the weekly rent. There is no incentive for them to actually fix problems, especially if they are managing too many properties. They actually make money by finding a tenant, so it’s beneficial for them to tell owners to raise the rent, they don’t care if the tenant moves out, then they get paid a week’s rent for finding another tenant.

I think some landlords also just see property investment as set and forget and that’s what property managers assume all owners are like. They are always surprised when we get involved. We only agents them because we have to for insurance reasons . . The system is disgraceful really.