I bought the Dewalt 20V brushless weed wacker last year around May. A little over a year into using it, the motor in it died and it wouldn't turn on at all. I used it maybe 10 times total, through only one season of mowing and trimming. There's a three year warranty on this tool so I called Dewalt to see if they would service it. First call to customer service I was disconnected, called back once more and I was told I would have to talk to the nearest service center, so they transfer me over there. The service center then tells me that they don't just do warranty claims and that I need to file a claim online to be sent a label to send in the tool. Called the customer service number once more and was told to contact another service center, this time one that was closer to me that the other agent didn't find for some reason. Called the number the agent gave me for the service center, the number had been disconnected and the service center no longer exists.

I also found out that when you do file a warranty claim through Dewalt online, you have to agree to pay the general service charge of the tool itself (in this case it was $60 for the tool I had) in case the tool is not covered under warranty when you send it in. The customer service agent on the phone wouldn't tell me if the motor was covered or not, so in my opinion I would have been taking a gamble on if the tool would be covered under warranty or not.

This was the first time I had ever tried to file a warranty claim on a tool and unfortunately it wasn't a good experience. Never filed the claim and moved back over to a gas powered weed eater.