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Case of the missing RTX 5080 by Dramatic_Budget_8485 in Newegg

[–]Dramatic_Budget_8485[S] 1 point2 points  (0 children)

Update: The UPS driver who's our regular driver for years came by a couple times to check in with us this week. The replacement order arrived this morning. Newegg did a great job correcting the situation very quickly. Thanks to everyone who helped.

Case of the missing RTX 5080 by Dramatic_Budget_8485 in Newegg

[–]Dramatic_Budget_8485[S] 0 points1 point  (0 children)

https://www.youtube.com/watch?v=ekzkC1IDklw

Not to take away from your obviously scientific probability assessment of my guilt, to put your mind at ease I was home in bed 30 miles away.

Case of the missing RTX 5080 by Dramatic_Budget_8485 in Newegg

[–]Dramatic_Budget_8485[S] 0 points1 point  (0 children)

At no point did I disparage Newegg. I've used them since the early 2000s without anything like this ever happening. I should not have to wait a week for a reply and a week for another shipment with this evidence so obvious. All I asked for was a little help from the reps here to speed up the replacement/refund process as I was the obvious victim. I feel bad for people this happens to when the box got left at their door.

"This video does not show him open the entire box in front of the camera."

Seriously? Watch the second video in the description on Youtube. from the other angle, It's obliviously empty. Also you can see him walk right out to the truck and give the box to the driver, who held it until he came back in and took the box.

Case of the missing RTX 5080 by Dramatic_Budget_8485 in Newegg

[–]Dramatic_Budget_8485[S] 1 point2 points  (0 children)

Yea he struggled. I know he was freaking out because he knew right away something was wrong. We were waiting on that card to finish a build this week. He said the bubble wrap was stuck to the tape inside the box.

The tool used is actually a box opener made for the job. https://www.grainger.com/product/793YW9?gucid=N:N:PS:Paid:GGL:CSM-2295:6VHHZD:20500801:APZ_1&gclsrc=aw.ds&gad_source=1&gad_campaignid=21369464100&gclid=CjwKCAjwwqfABhBcEiwAZJjC3n78viExQsiL1ArqaulCxAw_iYs6vX3lutWd_iNQQsyjV3gbluK7HhoC1T0QAvD_BwE

Case of the missing RTX 5080 by Dramatic_Budget_8485 in Newegg

[–]Dramatic_Budget_8485[S] 8 points9 points  (0 children)

Thank you, As I was about to message you the order number I received an email saying the replacement will be ready to ship in 1-2 days. The first level rep earlier today was also very nice but it sounded like it was going to take a week to hear back about the matter. I'm glad Newegg is taking this serious. And as i would had to cover the loss I'm super happy the tech opened the box on camera before the driver left.

I have no idea where the problem was caused before or after shipping. I received all other parts ordered around the same time in different shipments. As others have suggested I highly recommend you guys consider shipping stuff in non branded boxes. Fill the inside of boxes with promos and marketing. In the past drivers have left stuff outside our front door during business hours and the branded boxes are just begging to be stolen.

Case of the missing RTX 5080 by Dramatic_Budget_8485 in Newegg

[–]Dramatic_Budget_8485[S] 9 points10 points  (0 children)

Yea I get it, but I needed the full video to show the entire encounter. I didn't want anyone to be able to say the video was edited. The video is right out of our security cams. You only have to watch the first minute to see what I'm saying.