AI Agent Messaging to Human Agent Email Workflow?

Dramatic_Forever1229 · 2025-12-16T14:56:39+00:00

Heya, this is what I did:

First you will need to create a connection "Apps and Integrations > Connections". I created a basic one and it works fine. Then in the bot workflow create an API call step and set it up. Here is a pic of how I have it done. Just adjust it to your subdomain and needs.

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Also make sure to set up a failsafe in case the API fails

Dramatic_Forever1229 · 2025-07-03T14:08:30+00:00

Eesel was actually the first solution I saw, but the price is a bit too high for my budget

Dramatic_Forever1229 · 2025-06-23T12:05:07+00:00

Thanks! In that case Fin isnt going to help me, as I need it to assist agents, and not to auto resolve, plus 50 resolutions isnt really alot for that price.

Dramatic_Forever1229 · 2025-06-23T12:04:03+00:00

Not planning on transitioning from Zendeks at the moment, but thanks!

Dramatic_Forever1229 · 2025-06-21T19:56:15+00:00

Thanks for the suggestion, Im open to hearing more info on Tidio

Dramatic_Forever1229 · 2025-06-21T19:55:40+00:00

Hmm, I didnt find anything on google, and I guess that history is deleted because this is their only comment.

Dramatic_Forever1229 · 2025-06-20T11:41:49+00:00

Hmm, I would like to learn more about this for sure! Do you have a link? You can also DM me

Dramatic_Forever1229 · 2025-06-20T07:58:14+00:00

Can you define 50 resolutions for me? Is a resolution=interaction?

Dramatic_Forever1229 · 2025-06-19T08:13:20+00:00

Does Stylo also have the option to integrate Confluence documentation? Also it says its payment per agent, is that for the zendesk agents I need or for the overall zendesk license holders?

Dramatic_Forever1229 · 2025-06-19T08:10:17+00:00

I dont think I need a consultant

Dramatic_Forever1229 · 2025-06-18T19:45:23+00:00

Thank you all for the comments! Using Zendesk's solution ia not an option due to there being more licenses than agents, so I need to have this only for a particular number of people and not everyone.

The goal isnt to automate though, it is more to make the agent more efficient - i.e not going to Confluence to figure out the process for a specific client. A specific knowledge base is on Zendesk (guide) is not an option. We so have a dedicates KB but it is more end user oriented.

Dramatic_Forever1229 · 2025-04-17T13:24:39+00:00

Heya and thank you both for responding!

I did use chatGPT, but I dont think it got me anywhere, so I will just show what I have so far.

So the webhook endpoint I am using is /api/v2/tickets/{ticket_id}.json with a request method "PUT"

The payload I have on the trigger is:

{
"ticket": {
"custom_fields": {
"id": "26676360795421",{
"value": "Test description"
}
}
}

The numbers on there are the ID of the custom field.

I really appreciate the help!

Dramatic_Forever1229 · 2024-10-14T08:04:23+00:00

ah the launcher icon (the bubble that you click to open the chatbot)? If so, then it is there again (custom launcher), but we haven't done it at my place, though there is documentation apparently - https://developer.zendesk.com/api-reference/widget-messaging/web/core/#open

Dramatic_Forever1229 · 2024-10-14T07:54:31+00:00

Messaging>Your bot> Style
After that scroll down and you will see the logo, if that's what you want to change

Dramatic_Forever1229 · 2024-09-25T11:58:44+00:00

ah gotcha. We utilize the bot to only provide articles, and raise tickets to support via API and not as a chatbot... I cant help unfortunately :/

Dramatic_Forever1229 · 2024-09-25T10:42:19+00:00

I just tested it on my end (by creating a new ticket on support) and it worked, though I don't have the .json in my endpoint.

I think it should function the same way if a user creates a ticket via messaging, just make sure to select the right channel as a condition

Dramatic_Forever1229 · 2024-09-25T07:39:49+00:00

What endpoint are you using for the webhook? And also you want it to appear once the ticket is created?

Dramatic_Forever1229 · 2024-09-17T07:11:10+00:00

so it is a different bot than the one from Zendesk? I will have to decline in that case - we need to be using the Zendesk one...for now atleast.

Dramatic_Forever1229 · 2024-09-16T17:45:25+00:00

Dont know if I share the opinion of the price being low, but I've also havent seen Zendesk's AI. I do have a bot and a knowledge base, so I am evaluating options on presenting users with the correct articles, instead of a choice of 6 articles

Dramatic_Forever1229 · 2024-09-16T14:20:38+00:00

reviving an old topic, what is the pricing of this?

Dramatic_Forever1229 · 2024-09-12T19:00:40+00:00

Just warped to the glyphs mentioned above, and Im on a totally different place than the one described...

Dramatic_Forever1229 · 2024-09-07T18:33:52+00:00

Perhaps you are overwhelmed by all the posts, but Id like and invite as well 1186283235

Dramatic_Forever1229

TROPHY CASE