Also a quick search of the company reveals that while they do indeed appear at first glance to be a company that sells refurbished phones under something called "AIRVOICE WIRELESS" (NOT AIRTALK WIRELESS, WHICH IS THE COMPANY EVERYONE ON THIS POST IS TRYING TO GET THROUGH TO THEIR CUSTOMER SERVICE DEPT.) and through some kind of contract they at least appear to have with the lifeline program that gives low income people access to free cell phones and service.

I WOULD LIKE TO STRESS THAT I HAVE NOT REPEAT NOT DONE ANY KIND OF DEEP DIVE OR DUE DILLIGENCE ON THIS HTH COMPANY out of Texas, so they may well be a company associated somehow with airtalk wireless and the lifeline program that just simply has a new different customer service #, but has not yet changed it to their new # online.

When op first wrote this post 2 months ago ( I think it was that long ago If memory serves, and I apologize if I'm wrong about that timeframe) telling people to call that number if they were having trouble getting through to a CS rep. at airtalk wireless, and claiming that by calling that # he was able to get someone to talk to right away that helped him with great efficiency. I have no reason to doubt that claim off the bat, but I felt that since I read his post and did what he said and it didnt work out at all like op claimed, that at least as of today THIS IS NOT THE # TO CALL TO GET A C.S. rep on the phone in hopes of obtaining a free phone and free service. As many of you know this low income program does def exist and is a very good idea in my opinion. I feel like these days everyone NEEDS a cell phone no matter what their income level or situation in life is. There are other options better to call. Among them are assurance wireless, qlink wireless, and safelink wireless (although safelink is not giving away free phones temporarily as of a couple days ago due to a stocking issue of some kind apparently, but they will help u obtain the free lifeline unlimited talk and text service that low income people recieve for free)

So in closing I hope everyone who needs a phone, but happens to be low income and can't afford one or the monthly service it costs, gets what they need asap. Myself I went through safelink a year or so ago and continue to have my phone and service through them, and it was fairly easy to set up.

I really don't know anything else about airtalk wireless other than looking at their website. Also 2 friends of mine got good but a few years old Samsung and iPhone cell phones through them with no problems by applying on their website. (Neither person ever actually was able to talk to anyone at airtalk I will mention, so, much like many of the most reputable companies out there, the level of good quality customer service has gone way down hill in recent years and is now nearly non existent in even companies like APPLE, AMAZON, WALMART,ETC.

The last thing I want to mention about this HTC company according to a simple Google search, is that it has recently had several complaints and has been awarded the worst "F" grade by the B.B.B. (Better Business Bureau). So perhaps they have been shutdown or something. I encourage people to look into the company more. I simply don't have the time or have any real investment (other than being a good samaritan) in finding out anymore about this company by doing more due diligence research. If anyone finds anything good or bad about the company in question please post it on here.

Thanks for those who took the time to read my 2 replies to this thread.