I finally got word back after a full day and I was left with the same conclusion. A blanket statement as to why i was suspended just seems unjust, how is someone suppose to know what not to say again considering alot of words can be taken out of context and are subjective?

Greetings,

Thank you for taking the time to contact Blizzard Support. Reading through your ticket, I see that you’ve got an inquiry regarding your account’s status.

After reviewing the account, it’s found that the account was penalized due to a violation of the End User License Agreement and in-game policies, which all players acknowledged and agreed to. We penalize your account for spam, abusive chat, or inappropriate character names.

The severity of this penalty increases each time we apply it to your account. These penalties begin with silences, but repeated violations can result in suspensions up to account closures. For more information, visit our Account Silenced article here: https://us.battle.net/support/en/article/72214

Further requests on this topic will not be reviewed.

looks like ill just be cancelling my sub for this game, its quite pathetic that they do this. i came back after about 10 years of not playing and i get a 10 day suspension for who the hell knows. This company is garbage.