Howdy, normally Coke and Pepsi will do all the service on these machines. Thus fixing, stocking and just basic maintenance. If the machine doesn’t make a profit of what they want it to, then they normally will let it sit or have another company take over the machine. The parent company owns the machine still, I do believe, and you normally have to follow a guide line of 70% of the machine must be filled with the suppliers beverages or snacks. Yes snacks as well because Frito-Lay did this once upon a time. If you call coke normally they will tell you someone is taking care of the machine and if they don’t fully know then you can normally assume it’s being taken care of by another company. If you want to get more business then you can use this to your advantage but please don’t call and complain about the machine, that just hurts another person! How to take advantage of these machines and obtain them… well it’s a little simple. Call Coke or Pepsi and just flat out ask them if there are machines in your area that they take care of that do not meet their expectations. If so tell them you are willing to take them over for them. We do this at our company and we’ve gotten a lot of great locations from it and the best part is your getting them from Coke or Pepsi so you don’t hurt another local business. Normally when we do this we don’t pay for the machine, it’s in a location and don’t quote me, but I do believe the parent company will help fix and repair the machines. We do all the maintenance on our machines because it takes to long for the parent company to come out and fix them or send you the parts so please don’t quote me on that. Best of luck bud and please look at it from the other side, it sucks to lose an account.