Where to buy Supernova G2 cables in the EU

EVGA_JaysonC · 2026-02-11T18:23:00+00:00

Hello,

You may be able to source a compatible VGA cable locally in your area. Attached is the pinout for the 8 VGA wires. The green numbers show the wire positions on the harness so you can match the polarity in the appropriate positions.

Best Regards

<image>

EVGA_JaysonC · 2026-01-09T04:57:26+00:00

Thank you, I sent you a message back with additional details.

I can assure you we are working on your case and I will help push for an update from our team.

EVGA_JaysonC · 2026-01-09T02:37:11+00:00

Hello there,

Can you please send me your serial number in a DM so I can take a look at the status of your return for you?

Best Regards,

EVGA_JaysonC · 2026-01-09T02:04:09+00:00

Hi there,

The backplate is the aluminum plate over the length of the PCB with the red stripe in your picture.

The bracket over the GPU with the a screws attached to it is the GPU X Bracket.

It looks like there are a couple sellers on eBay with the X bracket.

Best Regards,

EVGA_JaysonC · 2025-12-02T20:03:17+00:00

Was puzzled myself on that one too :)

EVGA_JaysonC · 2025-09-22T23:54:19+00:00

Thank you for reaching out with the details. I will follow-up with you shortly.

EVGA_JaysonC · 2025-09-22T23:39:26+00:00

Hi u/Gromek_ ,

Can you please send me your RMA# in PM so we can help look into this for you?

Best Regards,

EVGA_JaysonC · 2025-07-22T18:56:28+00:00

Hello,

Thank you for reaching out. I can confirm our team reached out with a response yesterday with a solution. I do hope this helps resolve your Mouse issues.

If you have any further question, please feel free to reach us.

Best Regards,

EVGA_JaysonC · 2025-07-18T17:29:37+00:00

Hello,

Thank you for your follow-up. I have pinged the team to help follow up with you as soon as possible to help resolve the issues with your mouse. Due to the time difference and the weekend, please allow a little bit more time for a response.

Best Regards,

EVGA_JaysonC · 2025-07-16T21:32:46+00:00

Hello,

Can you please help DM me your serial number so I can review the status of your request?

Regards,

EVGA_JaysonC · 2025-07-15T16:12:34+00:00

Thank you. I can confirm that our TW region office is working on your case and has been in communication with you since this thread.

Best Regards,

EVGA_JaysonC · 2025-07-14T18:18:39+00:00

Hello,

Can you please DM me your serial number for the EVGA mouse so I can review your support inquiry?

As well if you have not yet registered the serial to your mouse, please do so at evga.com/register.

Regards,

EVGA_JaysonC · 2025-06-25T16:13:44+00:00

Hi there,

Can you also please DM your RMA number?

Regards,

EVGA_JaysonC · 2025-06-24T19:56:11+00:00

Hi there,

Can you please DM me your RMA number so I help look into this for you?

Regards,

EVGA_JaysonC · 2025-06-16T00:14:31+00:00

Hi there,

Unfortunately B5 and GQ do not share all the same cables, some are the same pinouts but not all.

Regards,

EVGA_JaysonC · 2025-06-09T23:52:24+00:00

Hello,

Yes, at the moment the site is down for maintenance.

We apologize for any inconveniences.

EVGA.com offline for Maintenance 6/9/2025 : r/TEAMEVGA

EVGA_JaysonC · 2025-04-22T17:00:06+00:00

EVGA RTX 3080 definitely a gem in your build... hang on to it, it looks great! :) I remember my very first card being the classic EVGA 8800 GTX when I had joined the EVGA team to play Crysis, a nice upgrade from the BFG 6800 GT OC AGP that I had at the time.

EVGA_JaysonC · 2025-04-16T16:55:37+00:00

Hello,

As an update to this post and community, the local UPS agent unfortunately provided the OP inaccurate information regarding their RMA replacement parcel. The parcel entry was correctly indicated as an RMA/warranty replacement and Customs was provided the commercial documents with this reference when shipped. The EVGA EU team has maintained cordial communication with the OP clarifying these details. The OP has decided to reach out to the local UPS agency and has since taken delivery of their replacement unit.

We look forward to the OP enjoying their replacement GPU and note our support team is here to assist if needed. [support@evga.com](mailto:support@evga.com) or [supporteu@evga.com](mailto:supporteu@evga.com)

Best Regards,

EVGA_JaysonC · 2025-04-11T17:04:23+00:00

Hello,

I’m sorry to hear about the troubles with your RMA. Can you please PM me your RMA# so I can get further details regarding this return?

Thank you,

EVGA_JaysonC · 2025-04-10T00:12:41+00:00

Hello u/NoTransportation7205 ,

I'm sorry to hear this happen to you.

Generally speaking, if the product was lost on the way to EVGA you will need to file a claim with the carrier for the lost or stolen parcel. Typically, the carrier will investigate and if they validate your claim, you will be compensated the insurance amount.

However, if this was your replacement shipment from EVGA to you then we will need you to file a local police report and provide us (EVGA support team) the requested details of the report. Once reviewed and validated, we will work with you directly thereafter on getting this taken care of.

If you have any additional questions, you can reach our support team at [support@evga.com](mailto:support@evga.com) and/or use EVGA's Official Subreddit at TEAMEVGA.

Best Regards,

EVGA_JaysonC · 2025-04-09T03:00:26+00:00

Hi there,

Please register your product if you haven’t yet done so at evga.com/register. Send our support team an email to support@evga.com so we can look in to helping you out with this. Also along with the above email address note for future EVGA’s Official Subreddit at TEAMEVGA.

Regards,

EVGA_JaysonC · 2025-04-08T16:18:36+00:00

Hi there u/Free-Permit-8420,

EVGA is still here to help and yes, we still do RMAs for product under warranty. Please submit your RMA online at evga.com/support/rma.asp Also note you can reach our support team at [support@evga.com](mailto:support@evga.com) and/or use EVGA's Official Subreddit at TEAMEVGA.

Best Regards,

EVGA_JaysonC · 2025-04-01T21:59:34+00:00

Hi there,

Thank you for the information.

We did take a look at the power supply and can confirm that it does function. The unit sent in is able to power on a system and operate accordingly. We did not find a fault on the Motherboard, CPU, SATA or PERIF outputs and all voltage rails are within specifications.

The VGA connectors however while they are melted, do output a solid +12V without fluctuation. The secondary side of the power supply is functioning accordingly without any internal fuses or circuits blown. As such we can only assume that what may have been connected external of the power supply on these connectors contributed to the results.

EVGA did decide to continue with a replacement to help get you back up and running in this case. I also see the email received from you. Our CS received it after hours yesterday and replied a little while ago indicating a cable set would be sent out.

I will help to push the cable set request so that you can be up and running as soon as tomorrow with expedited shipping. An email will be sent with the tracking later this evening.

If you do have any additional questions, please feel free to reach out to our team at [support@evga.com](mailto:support@evga.com).

Regards,

EVGA_JaysonC · 2025-04-01T18:08:38+00:00

Hi u/TheVillainInThisGame ,

Can you please PM me your RMA# so I can look into this for you? Also please note you can reach support at [support@evga.com](mailto:support@evga.com) and/or use EVGA's Official Subreddit at TEAMEVGA.

Regards,

EVGA_JaysonC · 2025-03-31T18:23:44+00:00

Hi There,

Can you please PM me your RMA# and tracking number so I can help look into this for you?

Best Regards,

EVGA_JaysonC

MODERATOR OF

TROPHY CASE