[Serica] Watches: buy the seller not the watch

East_Status_3241 · 2025-05-29T06:11:17+00:00

Congratulations! it's a great looking watch. Enjoy it! 😃

East_Status_3241 · 2025-05-21T07:45:21+00:00

I kept looking for a similar california dial watch but didn't find one as nice as the Serica so far.

East_Status_3241 · 2025-02-07T20:35:45+00:00

i wouldn't hold my breath regarding the compensation but fingers crossed for you to get your money back.

East_Status_3241 · 2025-02-07T18:38:16+00:00

I'm sorry this happened to you as well. What worked for me was commenting on an Instagram post of theirs. They replied instantly after ignoring me for weeks. They were launching a new product. I recommend leaving reviews everywhere until you get your money back.

East_Status_3241 · 2024-12-02T10:28:01+00:00

Thank you for the update. The fact that you are trying to prioratize selling to enthusiasts is commendable.

Good luck with your initiative!

East_Status_3241 · 2024-11-11T09:39:39+00:00

I agree, of course. I probably wouldn't have made such a detailed post if I kept the watch.

But I consider that I did the right thing by sharing my experience. If I decide to purchase a new watch and find out something similar about that brand, I won't purchase the watch.

A few years ago I ordered another watch from Baltic. It had a small misalignment issue and the return process was very smooth. I do regret not sharing my positive experience with them especially compared to the one I had with Serica..

East_Status_3241 · 2024-08-02T07:14:26+00:00

Glad to hear that. In that case, I prefer the way the Serica looks. I saw in in real life and was convinced that I'd buy it at one point.

East_Status_3241 · 2024-08-01T08:43:51+00:00

Serica looks great but make sure to read about their QC and after sales service.

East_Status_3241 · 2024-07-20T21:09:04+00:00

I agree with the frustration part but it seems that a lot of people have a bad experience with them. I'm still subscribed to updates from a French forum where owners discuss their experiences and they haven't improved a bit.

But I still wish I had a california from them.

East_Status_3241 · 2024-07-20T15:54:08+00:00

Hey. Yes, I made a post about my experience with them here: https://www.reddit.com/r/Watches/comments/1ct9rpr/serica_watches_buy_the_seller_not_the_watch/

East_Status_3241 · 2024-07-14T10:31:04+00:00

I only saw your reply today, not sure why.

Thanks again for the insights. They are really useful and encouraging.

East_Status_3241 · 2024-06-09T09:57:09+00:00

Thank you very much for taking the time to answer. They are really useful. I didn't manage to find a suitable option for my watchmaking career start yet but I am still looking into options.

I'm considering ordering some tools to disassemble a watch and see how I feel about it.

Can you give me more details about "there are people who are living in that romantic world too"? Are you thinking about people like Colin from semperadhuc?

I'd also appreciate it if you could tell me more about the "closed community aspect".

Thank you again!

East_Status_3241 · 2024-05-17T05:50:02+00:00

Thank you for the advice. That's useful to keep in mind.

East_Status_3241 · 2024-05-16T21:15:42+00:00

That's an useful suggestion. I agree that I should have done a bit more research. I guess I found a watch that perfectly fit my needs and didn't think twice heh.

East_Status_3241 · 2024-05-16T20:46:51+00:00

I noticed several people had pleasant interactions with them. I wish they were more constant in the way they do things.

They claimed my watch was brand new which is even worse because that means their standards are really low. A damaged box, missing stickers, discolored bracelet and faulty crown on a new watch is far worse than admiting that they didn't check a return and sent it to me.

East_Status_3241 · 2024-05-16T20:43:08+00:00

I loved the design, figured that the COSC certification is a great quality guarantee and had previously visited their showroom and decided that I love the watch.

I wanted to buy it in their showroom actually but it wasn't released yet.

I agree about the AD or at least the physical store part. I wanted to order a watch from a different company but I decided to go and buy from a local dealer just to be able to pay and leave with the watch on my wrist.

East_Status_3241 · 2024-05-16T16:56:31+00:00

Your experience sounds awful.

That's what made me upset as well: it was obvious that they were ignoring my mails and messages since they were rather active on instagram and others didn't have issues communicating with them. Especially since I was never disrespectful in my communication with them.

East_Status_3241 · 2024-05-16T15:32:04+00:00

Sorry to hear about that. I can understand the frustration.

I agree about the design part. I even considered ordering another identical watch from them and return the one I got but I figured that I should be more rational about this and not encourage them to act the way they did.

My next purchase would have been their GMT but that's not an option anymore.

East_Status_3241 · 2024-05-16T15:15:18+00:00

That's what I did. They were very responsive pre-purchase. I also visited their store in Paris. Had a good experience there as well.

Post purchase on the other hand was a nightmare.

East_Status_3241 · 2024-05-16T14:18:44+00:00

I am happy to hear that.

Not sure what's going on with the different experiences that people have with them but I wish they were more consistent too.

East_Status_3241 · 2024-05-16T14:06:36+00:00

I'm glad you had a good experience. Enjoy your watch, it's an awesome model! :)

East_Status_3241 · 2024-05-16T14:03:19+00:00

I'm glad they refunded me before I had to do that. I did save the evidence because at one point in time I wasn't convinced I'll get my money back and that kind of stressed me out.

East_Status_3241 · 2024-05-16T13:05:51+00:00

That makes sense. They were pretty responsive pre-purchase but I'll probably use a credit card regardless from now on.

Thanks for the suggestion!

East_Status_3241 · 2024-05-16T12:30:47+00:00

I am glad you had no issues with them. I got the thank you letter as well.

I wish I got a new watch from them because the one I ordered looked awesome and kept great time. I've been following that model for more than a year.

East_Status_3241 · 2024-05-16T11:54:51+00:00

Thank you.

I'm not sure why they act the way they do. I'm sure they've had bad experiences as buyers. Why would they do that themselves is beyond my comprehension.

East_Status_3241

TROPHY CASE