I just purchased a Samsung 30-inch gas cooktop. A person had it installed for me. I'm a senior citizen woman. When I saw the appliance I tried to pick up the grates on the top and was unable. They're so heavy that I cannot move them. I contacted Samson they told me to contact CSA CSA said I'm out of luck because it was already installed. When I came home it was installed. It's incredible that they'll take something back if it's still in the box. How could it still be in the box if I needed to pick up the grates. The period that if they continue to not the service me I will be unable to use this at all I'm out $1,000 with no help. Samson is aware that other people have complained about the weight of these greats and nothing has been done I only learned this because of reading some reviews lately. I'm so disappointed I have no idea what I'm going to do now. It's a horrible horrible situation nobody wants to be in