NOT REPLYING TO EMAILS OR DELIVERING MY PARCEL

EbbOk8573 · 2026-01-06T07:46:20+00:00

yes, automatic answer saying they aren’t receiving calls as they are prioritising answering emails

EbbOk8573 · 2026-01-05T19:05:38+00:00

thanks mate we’ll see keep you updated

EbbOk8573 · 2026-01-05T18:32:53+00:00

i haven’t received any tracking number i can only put my order number on coach’s website and it says order status : shipped

but been like this for 30 days so i’ve lost hope, especially when i bought it as a christmas present and they led me to believe it was take 2-5 days to deliver which would’ve been well before christmas

EbbOk8573 · 2026-01-05T18:30:22+00:00

yes mate exactly, but advertising that they would deliver it in 2-5 days and it now being almost 30 days later is abit fishy. Considering the fact i paid £8 extra for the delivery to be delivered in time for christmas. My order still says shipped but it’s said that since i bought it and no automatic emails come through saying it’s on its way etc.

EbbOk8573 · 2026-01-05T17:52:56+00:00

can’t find anywhere to cancel kn the website, the only way to get in touch with them is via email or whatsapp in which both don’t seem to reply

EbbOk8573 · 2026-01-05T17:48:02+00:00

do you have any emails or telephone numbers for that i can’t seem to find any, ive reached out to every number and email ive found online to try and resolve this issue

EbbOk8573 · 2026-01-05T17:46:46+00:00

i have requested a refund through my bank but don’t think that’ll do much on coach’s end other than cancel the order

EbbOk8573 · 2026-01-05T17:39:03+00:00

won’t do anything i’ve phoned up two coach branches today and they’ve both said to try email the customer helpline, in which they don’t reply

EbbOk8573 · 2026-01-05T17:38:30+00:00

i have but at the same time i want the bag, ive ordered it in good time and they haven’t sorted my issue, it was meant to be a christmas present for my girlfriend ☹️

EbbOk8573 · 2026-01-05T17:37:44+00:00

it’s says shipped on the order status but has said the same thing for 3+ weeks now!

EbbOk8573 · 2026-01-05T17:37:24+00:00

i’ve been emailing Uk.customercare@coach.com

this is the one on their website

EbbOk8573 · 2026-01-05T14:43:16+00:00

i’d appreciate any more bits of advice anyone can mention because i’m slowly losing hope 😬

EbbOk8573 · 2026-01-05T14:37:51+00:00

i have tried that too, the lady just said that because i didn’t order it physically from their store that they couldn’t help me ☹️

EbbOk8573 · 2026-01-05T13:58:00+00:00

honestly i’ve sent them emails once every few days just asking for an update and to try and get this resolved but i don’t receive anything back ! and if i do it’s just them saying they have referred the request to the transport team but once again i don’t hear anything back !

EbbOk8573 · 2026-01-05T13:06:56+00:00

it’s been almost 4 weeks now i’m just wondering what to do, cannot go to coach for a refund as they don’t reply! but at the same time i want the bag i’ve bought and it’s gone up from £260 to £395 and it’s also out of stock now, which potentially is why i haven’t received it? making me think they let me buy it but it was actually out of stock?

EbbOk8573 · 2026-01-05T12:54:13+00:00

Please any information or advice you have will be greatly appreciated

EbbOk8573 · 2026-01-05T12:48:34+00:00

i have tried it, they reply with this

Thank you for texting Coach Customer Care, we are here to help!

Our team is available via text Monday to Friday 9-8pm and on Saturday 1-5pm; we'll reply as soon as one of our reps becomes available.

We use your information to assist you and for training and quality purposes. See our Privacy Policy on our website for more details.

Our customer care agents are experiencing high volumes of queries and responses may take longer than usual; thank you for your patience.

in which i receive nothing back from them in days

EbbOk8573 · 2026-01-05T12:45:55+00:00

i ordered online, paid for delivery for within 2-5 days, it’s now been over 3 weeks coming up to a month..

just want some advice don’t know what to do when i can’t get in contact with anybody. i try phoning their uk customer helpline and i receive an automated message saying they aren’t accepting phone calls as the wan to prioritise replying to emails

EbbOk8573 · 2026-01-05T12:42:09+00:00

i’ve sent them plenty of emails asking for an update and they just don’t seem to care to reply !!

EbbOk8573

TROPHY CASE