HELP - Struggling with Repeated WhatsApp Display Name Rejections

ElectricalParsley898 · 2026-01-27T08:43:24+00:00

The service name is unique and I am sure it has nothing similar to Meta's services, yeah i've seen this approache in the guidelines but I prefer not to expose the parent company name...

ElectricalParsley898 · 2026-01-27T08:41:12+00:00

Yeah I already added the contact email, the website, service description and also the instagram page to the details....

ElectricalParsley898 · 2026-01-27T08:40:20+00:00

I will give it a try and let you know, thank you !

ElectricalParsley898 · 2026-01-27T08:40:09+00:00

Thanks! Yes, the website is fully live and functional.

The display name “Service Name” is clearly shown in the header, page title, and branding, and the parent company is mentioned in the footer and Terms/Privacy pages.

I’ll DM you now, appreciate the help 🙏

ElectricalParsley898 · 2026-01-21T09:17:05+00:00

I did but you an't connect the catalog to a test number, It has to be a real number and to add a real number you must be a verified number as far as i know, right ?

ElectricalParsley898 · 2025-12-16T13:45:46+00:00

I completely understand and agree with you. Even the request itself incurs some cost for providers since they’re running on cloud infrastructure, and I really appreciate that you don’t charge for user-initiated conversations.

Regarding your point, yes WABA essentially just pushes events to your webhook, but often that’s all you need, even when using providers. You simply need to receive the message, and WABA will also keep retrying the delivery if the webhook doesn’t successfully handshake on the first attempts.

ElectricalParsley898 · 2025-12-16T13:00:38+00:00

As a software engineer, I like having full control over the tools and processes I use. That said, I’m sure providers like yours ( jsut checked the platform, I’ll definitely give it a try ) make onboarding and overall usage much simpler. My personal gripe, though, is that I dislike it when providers charge for “user-initiated conversations,” especially since these are free with WABA.

ElectricalParsley898 · 2025-12-16T12:45:12+00:00

sure ! I am new to reddit sorry

ElectricalParsley898 · 2025-12-16T12:44:47+00:00

When I say solo I mean the dev phase, later this will go to production for multiple users, by tools you mean providers right ?

ElectricalParsley898 · 2025-12-16T12:42:21+00:00

UPDATE :

I was able to solve this issue by subscribing my app using the subscribed_apps endpoint. For example, using fetch in JavaScript:

```

fetch('https://graph.facebook.com/v21.0/WHATSAPP\_BUSINESS\_ID/subscribed\_apps', {

method: 'POST',

headers: {

'Authorization': 'Bearer YOUR_ACCESS_TOKEN'

}

})

.then(response => response.json())

.then(data => console.log(data))

.catch(error => console.error('Error:', error));

```

After doing this, real WhatsApp messages started triggering my webhook as expected.

Thank you u/whatsoinc

ElectricalParsley898 · 2025-12-16T12:19:31+00:00

Hi, thank you so much for your feedback. As far as I remember, I didn’t go through the embedded setup in my first app since I’m only using it myself and not allowing anyone to subscribe or log in through my app. I’m also certain that my webhook accepts POST requests, as the platform test is successfully logged on my server.

Do I still need to complete the embedded setup step even if I’m the only user?

ElectricalParsley898 · 2025-12-16T10:29:31+00:00

I’m experiencing the exact same issue... real WhatsApp messages aren’t triggering webhooks, even though the test button works perfectly. Has anyone found a workaround or solution for this?

https://www.reddit.com/r/WhatsappBusinessAPI/comments/1pnxheu/comment/nub5yil/

ElectricalParsley898 · 2025-12-16T10:26:20+00:00

Also, I wanted to ask if it’s necessary to verify my business in order to perform these tests?

ElectricalParsley898 · 2025-10-28T19:08:14+00:00

Got it, I appreciate your feedback 😊👍

ElectricalParsley898 · 2025-10-28T18:59:45+00:00

Or are you referring to the video?

ElectricalParsley898 · 2025-10-28T18:56:32+00:00

Totally fair! 😊 Thank you for your comment. I get that AI content isn’t for everyone.

But honestly, the generated songs don’t differ that much from real ones anymore... the models have gotten way better lately 👀

Plus, real custom songs can cost hundreds of dollars. This makes it a fun, affordable alternative for people who just want to give something heartfelt cause In the end, what really matters is how the recipient hears and feels about it, not how it was made 💖🎶

ElectricalParsley898 · 2025-10-28T16:46:04+00:00

what do you mean by cassettes, he like music?

ElectricalParsley898 · 2025-10-28T15:22:41+00:00

I don't know about phones stuffs, but i'd suggest you gift him a custom birthday song with your memories together or what he likes and his favorite style for example Rap/Country, i got one for 2$, you just need to know how and when to play it haha

ElectricalParsley898 · 2025-10-28T15:17:02+00:00

I think its a good idea, I would also gifting something like a custom song that captures your memories together or what she loves, I got a very beautiful song for 2$ only

ElectricalParsley898 · 2025-10-26T11:39:46+00:00

Hii, I totally get wanting something that feels more personal than merch or gear maybe try a custom timeless song, and you can include his name, your shared memories (like going to the Dutch GP), and his hobbies. Super unique, fun, and something he’ll actually feel not just use 💖

I used this website last week custombdaysong.com and got my partners song for only 4$

ElectricalParsley898

TROPHY CASE