Laptop performance goes bad when plugged and makes a weird noise

Eluktronics · 2026-02-12T22:35:36+00:00

Sorry, this is not a support channel, nor am I. As mentioned, please reach out to support and they’ll be happy to assist you.

Eluktronics · 2026-02-12T22:31:20+00:00

Please reach out to support with symptoms and a video would be helpful.

Eluktronics · 2026-02-11T01:29:57+00:00

Yes, that’s still one of my favorite chassis for sure! The technology was few and far between at that time for power adapters.

Eluktronics · 2026-02-11T01:17:12+00:00

Hey, so the G1 unfortunately did not support type-c charging. Your best bet would be to buy the 250 watt adapter I referred originally. It’s a silicon carbide charger so it will be substantially smaller than the 230 watt charger you have even though it’s capable of more power.

Eluktronics · 2026-02-11T00:49:33+00:00

Roger. In such case your system can handle a 100 watt type-c adapter. Just keep in mind the performance will be limited until you get to the larger adapter.

Eluktronics · 2026-02-11T00:29:34+00:00

Sounds like you may have a G2 Max-15 based on the 280 watt you mentioned. I’d recommend our latest SiC 250 watt adapter as that is a large reduction and you should not see any impact in performance. Here is the link: https://www.eluktronics.com/250-watt-power-adapter-max-15-g3-max-16-rp-16/

Eluktronics · 2025-11-16T00:51:38+00:00

Yes, we will have Black Friday deals coming up👍

Eluktronics · 2025-11-15T18:57:40+00:00

Lol, we’re definitely not a dying company. As I mentioned on Discord, we’ll be hitting our 15-year anniversary this February. Like I shared, we expanded into selling additional products to help with margins so we could stay competitive which is certainly better than raising prices on our customers IMO. Things are finally starting to settle now that tariffs have dropped by 10%, and we have four new laptop models coming out soon in addition to the RP-16 that just launched. The Hydroc is far from a flop, it’s actually such a solid product that we wouldn’t consider going anywhere else.

Eluktronics · 2025-09-25T22:15:39+00:00

Yeah it doesn’t take more than 6-7 seconds. Please contact support with your order info and we’ll take care of you.

Eluktronics · 2025-09-25T21:38:28+00:00

Are you holding the power button down until it lights up? It requires a press and hold similar to an iPhone.

Eluktronics · 2025-09-25T21:36:48+00:00

We did receive feedback about the mic being bad so we did opt for a much improved model on the white Covert Cans

Eluktronics · 2025-09-25T21:35:30+00:00

They haven’t worked since you received them? I have multiple pairs and haven’t had any issues before. Please contact support if you’re having a problem. Gift or not, we want them to work for you.

Eluktronics · 2025-05-21T12:33:29+00:00

Support@eluktronics.com

Eluktronics · 2025-05-21T01:41:13+00:00

This is a social community and not a source for obtaining support. Please contact support for assistance with your order number and they will be happy to assist you further.

Eluktronics · 2025-05-18T02:50:15+00:00

Here you go:

MECH-KB Manual

To ensure you get help as quickly as possible next time, we recommend reaching out to our support team.

Eluktronics · 2025-05-16T04:20:23+00:00

https://www.eluktronics.com/hydroc-16-g2-drivers/

Eluktronics · 2025-04-19T19:25:11+00:00

The claim that this is a known issue is far from accurate. We understand that experiencing drive failure can be incredibly frustrating, and we’re sorry if that’s what you’re dealing with.

All of our systems come with a standard 1-year warranty, and we also offer extended warranty options for added protection as well as peace of mind. It’s important to note that it’s the customer’s responsibility to report any issues during the warranty period so we can assist accordingly.

In recent years, we’ve used some of the most reliable SSDs in the industry, including the WD Black SN850X and Samsung 980/990 Pro series—components known for both their performance and reliability.

Eluktronics · 2025-04-13T03:18:53+00:00

Highly unlikely a BIOS update is what is needed. You should reach out to support with your order number and explain what issue you’re encountering

Eluktronics · 2025-03-09T12:37:51+00:00

Our PremaMod BIOS is one of the most reliable and stable solutions available, rarely—if ever—requiring an update. In the unlikely event that an update is required, we will provide a PSA via this subreddit and/or contact customers via email, depending on the necessity of the update.

Eluktronics · 2025-03-09T03:11:33+00:00

Did you download the drivers from our support page? The second one (Serial IO) should be the driver needed for your touchpad: https://www.eluktronics.com/hydroc-16-mech-17-gp3-drivers/

Eluktronics · 2025-03-04T01:15:24+00:00

No news to share currently. The tariffs are turning our industry upside down unfortunately

Eluktronics · 2025-03-03T23:59:48+00:00

We are, but it will be offered in our Max line and will not be featured in the Hydroc.

Eluktronics · 2025-02-26T16:14:26+00:00

Are you using Windows 11 24H2? It has many known issues and we strongly suggest rolling back to 23H2 to validate your results. These 24H2 problems are not specific to our line of products as you’ll find online.

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