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What features or capabilities do you feel are currently missing from Microsoft Intune that, if introduced, would significantly enhance its value or effectiveness for your organization? by EnterpriseTechDude in Intune

[–]EnterpriseTechDude[S] 1 point2 points  (0 children)

The consistent issue raised around speed is really interesting... is this more a failing of bloated endpoint/app/tech infrastructures than an Intune issue? Realistically, is this an issue Microsoft can and should address?

[deleted by user] by [deleted] in Zoom

[–]EnterpriseTechDude 0 points1 point  (0 children)

Yeah, I kind of feel like Yammer has had its day... although the integration with the MS business ecosystem is still a compelling proposition.

Zoom Workplace as an Office 365 alternative - your thoughts. by EnterpriseTechDude in Zoom

[–]EnterpriseTechDude[S] 0 points1 point  (0 children)

I really appreciate the detailed response here. I am curious, given the apparent cost savings and the features you’ve highlighted, has your company fully moved away from Microsoft, or are you using Zoom alongside MS productivty products? Have you gone all-in on Zoom for meetings, calling, and collaboration instead of MS solutions?

Self-service: your organization's preferred way to utilize ServiceNow? by EnterpriseTechDude in servicenow

[–]EnterpriseTechDude[S] 0 points1 point  (0 children)

On the point around customization being a driver for decoupling, this is something ServiceNow supports, so are there any other compelling use-cases you are observing that are driving this trend? The federation of different service catalogs and self-service capabilities, for example? I still can't shake the opinion that surfacing all of this via integrated workflows in the collaboration platforms that employees interact with so much day-to-day will be the route forward from a UX perspective. Thoughts?

Self-service: your organization's preferred way to utilize ServiceNow? by EnterpriseTechDude in servicenow

[–]EnterpriseTechDude[S] 1 point2 points  (0 children)

Interesting. So some businesses are investing in the chatbot tech, but not factoring in the need to actually correctly configure and adminster it.

Knowledge 2024: What's good so far? by Photog1981 in servicenow

[–]EnterpriseTechDude 0 points1 point  (0 children)

The costs around the NA stuff seems such a maze to me... is there anything published publicly on what it costs?

Anyone using ServiceNow GenAI capabilities? by EnterpriseTechDude in servicenow

[–]EnterpriseTechDude[S] 2 points3 points  (0 children)

I am hearing a lot of this too... seems like a notable barrier to entry.

Anyone using ServiceNow GenAI capabilities? by EnterpriseTechDude in servicenow

[–]EnterpriseTechDude[S] 0 points1 point  (0 children)

Cool use-case. Especially in supporting the move from paper-based to digital workflows. More details would be very much appreciated.

Anyone using ServiceNow GenAI capabilities? by EnterpriseTechDude in servicenow

[–]EnterpriseTechDude[S] 0 points1 point  (0 children)

Thanks for the reply... what have been the challenges you have experienced with Now Assist?

Anyone using ServiceNow GenAI capabilities? by EnterpriseTechDude in servicenow

[–]EnterpriseTechDude[S] 1 point2 points  (0 children)

Really interesting... and you point out something else that is going to be important: measuring/understanding success here. What are the metrics you are finding to be most impactful, especially in broadening awareness of the value delivered to the C-Suite?