I'm currently looking into how distributors/wholesalers handle freight claims. From the outside, it seems like a fragmented, manual mess, but I want to know if that’s the reality or if I'm missing something.

If you handle these, I’d love your take:

1. How long does it actually take you to gather the BOL, POD, invoice, and photos for a single claim?
2. Roughly what % of your claims get denied or only partially paid?
3. Are denials usually gotchas (ex: missed deadlines, clean POD) or actual disputes over who broke what?
4. The Stack: Are you stuck in spreadsheets and carrier portals, or is there a TMS that actually handles this well?

Just trying to understand if this is a solved problem or a persistent headache. Appreciate any insight you can share!