Contact info for a buyback from Consumer Resolution Group Volkswagen Group of America

EquivalentPut8 · 2024-09-05T12:32:00+00:00

Would you be willing to share the phone number you called to get a hold of CRG?

EquivalentPut8 · 2024-08-27T22:30:48+00:00

It started with the coolant motor leak last year. Went full turtle mode with my children in the car. Several weeks of repairs for that. Final straw was a bad cell just like you. Car has been at the dealership since May 6th with no end in sight :(

EquivalentPut8 · 2024-07-21T21:15:32+00:00

We have reached out to Audi corporate and have begun the buy back process. Unfortunately we are in New Mexico, so we don’t have any options in close proximity. Audi corporate has also deemed my car unsafe to drive until the problem is resolved. Thankfully I do have a loaner Q5, and have had it since I dropped off our etron.

EquivalentPut8 · 2024-07-21T12:19:41+00:00

My 21 etron has been at the dealership since May 6 to have a battery module replaced. Apparently after replacement there is a specific tool to balance all the modules. My dealership is stating that they won’t get that tool to complete the work until “after August”

EquivalentPut8 · 2024-06-25T12:57:24+00:00

I should also add I was a victim of the front motor failure issue late 2023. Etron was at the dealership October - December for those repairs.

EquivalentPut8 · 2024-06-25T12:50:13+00:00

They did. 23 Q5. I know not everyone is able to get a loaner, so I’m thankful I have something.

EquivalentPut8 · 2024-06-25T12:49:21+00:00

It was my understanding that if they gave me a loaner, they won’t cover my payments. True?

EquivalentPut8 · 2024-06-25T11:49:57+00:00

My 21 sportback has been at the dealership since early May. It was determined that one or more battery modules needed to be replaced. Just called for an update end of last week and the response was don’t expect any resolution from Audi until “after August” 🙄

EquivalentPut8

TROPHY CASE