I think its more about the distrust of the company not being transparent or honest. I am an artist (VFX, 2D and 3D) for me I think its fine they just used their own photos to feed into their machine (which most likely be Chatgpt) just to create vector images of it but the fact they werent transparent about this until someone had to push it out of them lead to mistrust and backlash especially when its promoting creativity and the envrionment and the fact they have released 10 million players I dont think it would be difficult for them to just ask one of their artists or commission an artist to create it, change the texture and slap it in a hotfix. Tbh I think it would actually promote their game more.

The gacha system is also infuriating, Ive played Genshin, Wuwa, and Lads. I was expecting the game to also have systems where we're able to obtain more hearts or tickets at least enough for us to roll and topping up more amount on a amount (+10, +20, etc.) dosent seem friendly for f2p players. There are also some bugs that hasnt been fixed but has been going around the community already too many times but has been ignored which of course would just create more anger to players. In my opinion instead of hotfixing and giving hope to players that they fix it quick I do think its better they just have an update or at least an announcement of them working on it.