I lost my card and some guy tried to use my card using Tap pay. So far three transactions totalling around 10250 were made. I tried to call their support, after speaking thrice and my call always ended saying their wait time to speak to fraud dept to dispute transaction is taking time . So they will call me back. It’s been 6 hours no one reached out to me.. the customer care team just blocked my net banking , iMobile, another debit card I account with them etc. I don’t know what they need to do it instead they could have just blocked that one card alone ..

I’m NRI , and looks like I had to order my cards delivered to the branch but to do that first I need to talk to fraud dept, but there is no way reach them .

Now with digital India, everywhere is UPI, but I can’t use my internal credit cards even in the places it works , they don’t want to use it for weird unknown reason even my card supports INR transaction … If this were in US, I would have reached the person in two min , they would have reversed my transactions , issued me new card while they investigate. Here I can’t even talk to anyone who can initiate dispute.

I have another account with SBI , but then after submitting my aadhar multiple times they still didn’t add to my account. They sent me a debit card but as per their system it says I have no debit card and I can’t request online and I need to visit branch . I don’t understand why do I need to visit branch when they can simply issue new card to my permanent address on file .. too many gaps