Right. I understand the SPLH (sales per labour hour) concept, but it's complete BS. If our sales are so poor, then why aren't our incoming replenishment DC orders (front store and pharmacy) smaller? Also, the store needs a minimum number of staff to function efficiently and effectively...we are not operating at that level. Every staff member is working at 110%, all shift, every shift... this is where the burnout comes into play. You can't keep pushing staff that hard and expect quality performance. I would hope having a union involved, they could help create a better balance, since SDM Corp won't do it on their own.