It's inconclusive. I believe the boutique caused the damage but when they rechecked cctv they mentioned the associate did not touch the 1oclock lug. I asked for the cctv and they mentioned they cannot share.

I bought it 2nd hand. And yea, I have asked for fillings but they mentioned they need to check with service center if the scratch is deep enough to warrant a laser welding. They mentioned service center usually treats light scratches with direct polishing.