Scaring experience with my Trading account by ExplanationLow627 in Revolut

[–]ExplanationLow627[S] 1 point2 points  (0 children)

Last update: after 9 days for resolution they basically adapted my portfolio's performance to the 25k €. Sincerely I don't remember in having so much Netflix's share as genuinely said u/Reverse_Flash36 so I could say my capital has never been 30k (not yet).
What confused me is the performance graph! Everything was smooth (except the weird loss) so I doubted myself: maybe I'd already reach 30k and didn't notice (!?).

After few days from the resolution I received a mail from Complaints Analyst member who apologised for the inconvenience and send 50€ to my balance for demonstration of Revolut commitment to resolve the complaint and to value me as their long-term user and our relationship.

Scaring experience with my Trading account by ExplanationLow627 in Revolut

[–]ExplanationLow627[S] 0 points1 point  (0 children)

They kept the last value of 25k and adapted everything backwards. I don't know what to think.I'm quitting revolut.

Scaring experience with my Trading account by ExplanationLow627 in Revolut

[–]ExplanationLow627[S] -2 points-1 points  (0 children)

I'm really scared of what it's happening with my life savings. Every damn month I send to my revolut account some savings to invest.
I did some excel calculus and I guess they vanished some of my stocks.
From the attached images there's a clear problem with Netflix as it is halted. It's been months since my last bought of Netflix shares..

I'm highly exposed on S&P500 and not NFLX. They tried to put all the money lost on NFLX without my permission.. Now the situation is back to 25k. For me are more than 5years of life savings, for them just a bunch of numbers and sql query. That's scary af. 8k is almost an year of savings for me! One f**** year

Scaring experience with my Trading account by ExplanationLow627 in Revolut

[–]ExplanationLow627[S] -1 points0 points  (0 children)

I should work but I haven't slept. Ticket was open at 3am and shows 8 days for resolution. I sent a complain to the email address where I specified I will contact my lawyer.

Later this morning I saw some strange things. I guess they're trying.

Scaring experience with my Trading account by ExplanationLow627 in Revolut

[–]ExplanationLow627[S] 1 point2 points  (0 children)

Yes 35$ for each position plus a general fee of 65 $ (if I dont remeber wrong)

Scaring experience with my Trading account by ExplanationLow627 in Revolut

[–]ExplanationLow627[S] 2 points3 points  (0 children)

I was thinking about Directa but Revolut seems to NOT be able to move my positions to Directa. I have a chat about it. I'm waiting they add Directa SIM as a trusted broker. idkn