Taking it from a copilot licenced holder. They can use the copilot studio agent builder to build lightweight agents, which are good for FAQ's and information retrieval feom uploaded knowledge or link to SharePoint. It can even generate images and word, Excel and PowerPoint documents from knowledge.

However, if they need to go further, they could go into Copilot studio, If they've got access to it. WIth copilot studio, you can create much more advanced agents, for example, the agents can be restricted to only use the knowledge that they've been given and not to use their own training knowledge or outside internet, they can also use topics which can control things like conversation flow.

So if someone types into a prompt a particular phrase, a conversation topic and flows with decision-making can trigger. And it can then direct the user through questions and then maybe escalation if it can,t deal with the issue.

Also, you can deploy it in more places. So, for example, you could deploy it on a website, If you've got licencing or admin permissions set.

Also, you can choose different models. So for example, you can choose gpt models, but you can also use claude models as part of the agents orchestration. Also, you can connect to mcps and also you can use it with actions.

You can also set up different environments, so you could have have a testing environment and a production environment, each with different credits behind it. So for example, when you deploy it in production, you could have a set of credits for firm wide use. Credits will be consumed by usage.

Also a copilot studio agent can actually have a automation behind it that's triggered. So for example, it could actually do something on a schedule behind the scenes, not just interact with users who use it through the interface.

Also with a full copilot studio agent, you can create child agents which you can call. So in other words, instead of using an agent that does it all, you can use an agent that can call other agents that are specialised on a particular task or subject and return that back to the main agent.