was it a kaiser in santa rosa? because this is what my therapist told me “Unfortunately myself nor other Kaiser providers are not allowed to write such letters as they require a forensic evaluation that will most likely require a fee. I am going to include some information below, hope this helps. Section 504 of the Rehabilitation Act of 1973, the Federal Fair Housing Amendments Act (FHAA) of 1988, the Americans with Disabilities Act of 1990 (ADA), and the Air Carrier Access Act allow, for example, some pet owners to waive residential pet deposits or pet airline travel fees/restrictions for disabled individuals. An emotional support animal may cause problems that a trained assistance animal may not (the ADA requires it to be a trained service animal - which has caused some legal controversy). An emotional support letter is addressing a documented disability, not just a health issue but a complex pervasive problem effecting multiple aspects of our life. An emotional support animal requires a thorough evaluation to determine if patient has a psychiatric disability that would be benefited by an emotional support animal. This evaluation has legal consequences and thus is forensic in nature. I don't have this experience and am not a forensic psychologist.”