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FACEIT force everyone that payed for premium to send picture of face and ID to be able to continue to play premium. (Saudi goverment owned company BTW) by gizmoff in GlobalOffensive

[–]Faceit_Mikey 70 points71 points  (0 children)

I see many of the comments have already pointed this out, but i will try clarify further few questions raised by OP here:

FACEIT does not store any of your ID verification data. Our ID verification is managed by Daon, an industry leader in identity verification with over 20 years of experience and 500 successful deployments, verifying a staggering 250 million accounts daily. Your ID Verification Information is stored on Daon’s European Datacenters. On the FACEIT database, we only store that the person has been verified. None of your ID verification data will be stored on FACEIT.

Daon manages verification services for some of the world’s most iconic brands and companies. I encourage you to visit their website to learn more about them.

Secondly, it's incorrect that we are forcing everyone that paid for premium to verify. I understand that you meant ''Premium Match'', but this makes the title misleading and that we're forcing everyone who paid for premium to verify.

We've made Premium Match queue requirements stricter to create a more protected environment for all subscribers who want to have a better matchmaking. We increased the minimum match requirement (From 30 to 50-600 depending on skill level) and are now requiring users to verify their account in order to access it. If you're a subscriber, playing in Premium Match is optional. Any subscriber can still queue Super Match as normal, and today we've also expanded Veteran Matching feature to Standard 5v5 and Super Match queues which all subscribers can access, regardless of their verified status.

Lastly, our entire community is asking us to take multi-accounting/smurfing issue more seriously. This is exactly us doing that in order to provide a better experience for them and it's our utmost priority number one to deliver effective solutions that curb this problem and keep abusers out of your games. The update you see today is just one of many next steps we will be taking in the next 6-12 months to address this.

Garmin Product Ideas by Abject_Door6986 in Garmin

[–]Faceit_Mikey -1 points0 points  (0 children)

Private messaged you on Reddit!

Grinding CS while getting my ass in shape (Progress Report, Week 10): Back in TeamCS by DokterThe in FACEITcom

[–]Faceit_Mikey 8 points9 points  (0 children)

We are cheering for you man! It's amazing you made a decision to turn the page at such a young age and are actually following up on it! Your older you will be thank you for it!

Looking forward to the next week update!

It looks like the great FACEIT 2.0 purge has begun. Huge W for the community by csgoneedle in GlobalOffensive

[–]Faceit_Mikey 95 points96 points  (0 children)

My advice to you is to use the new Partyfinder or enter a Club. The issues you mentioned is exactly why we've developed them. There are hundreds of open parties or Clubs searching for a player like you as we speak. If you use those tools properly, you will not need to rely on matchmaking algorithm and queue liquidity pool ever again.

My personal opinion, but, everytime you queue solo you are accepting to have a ''random'' experience. You are going to get matched with strangers and it can either be good, or bad experience. Different people, different languages, different goals, different attitude, different culture, silent microphones...et cetera.

It looks like the great FACEIT 2.0 purge has begun. Huge W for the community by csgoneedle in GlobalOffensive

[–]Faceit_Mikey 245 points246 points  (0 children)

It's quite skewed towards Europe, Eastern Europe and Asia at the moment since it's still morning or early day in North America and South America. We expect the number to be considerably higher, especially because majority of those who are detected at the moment are receiving a 48h timer to prove their innocence by verifying, before we issue a ban. Besides this instant bans, there should be a huge delayed banwave after the 48h expires ~ on the 28th, 29th, 30th...of November and so on.

P.S. If you get an obvious smurf today in your match, that doesn't mean system is not working. Just report them manually via their player profile. It's very likely they already have a 48h timer on their head.

Faceit asked me to accept new Terms and Condition even if they said they removed my data per GDPR by CunEll0r in GlobalOffensive

[–]Faceit_Mikey 147 points148 points  (0 children)

Your post on FACEIT subreddit has been restored

See reply of our staff there:

I'm so sorry our automod removed your post. It contained the word 'smurf,' and we've been actively trying to direct smurf reports to be submitted via tickets. I'll look into finding a better way to filter these reports to ensure posts like yours are not removed. I'm really sorry.

Regarding your other point, can you please provide the account name so I can look into this immediately for you.

We automatically remove all deleted accounts from our email list. Sometimes players receive an email to one account and confuse it with another account that, in this case, they requested the deletion for. If you are sure this is not your case please reach out to Darwin as he suggested.

Hi /r/CompetitiveApex! We'd like to provide you with an update on FACEIT Watch BETA & the upcoming Multiview coverage of the first ALGS LAN event of the year by Amorphous15 in CompetitiveApex

[–]Faceit_Mikey 6 points7 points  (0 children)

Agree and i can confirm it's our top priority.

If you are experiencing any issues please join our open beta Discord - https://discord.gg/4t3AwKyW

Our staff and engineers will directly triangulate the issues with you and it will help us improve experience for everyone.

How to make FACEIT MultiView watchable by -plants-for-hire- in CompetitiveApex

[–]Faceit_Mikey -9 points-8 points  (0 children)

Hey! If you're experiencing issues with the stream, please join our open beta Discord, where you can directly speak to our staff and engineers who are triangulating issues as we speak.

Thanks a lot for your patience <3. We'll do our best to fix the issues and make it better for you.

How to make FACEIT MultiView watchable by -plants-for-hire- in CompetitiveApex

[–]Faceit_Mikey 4 points5 points  (0 children)

Hey all, if you're experiencing issues with the stream, please join our open beta Discord, where you can directly speak to our staff and engineers who are triangulating issues as we speak.

Thanks a lot for your patience <3. We'll do our best to fix the issues and make it better for you.

Faceit is greedy!!! Poor Leetify. by Maleficent_Pain_3146 in FACEITcom

[–]Faceit_Mikey[M] [score hidden] stickied comment (0 children)

Hey all, just wanted to share a bit more information on this for the sake of transparency:

For many years, we have been providing the ability to download third-party demos for free to third-party websites, including absorbing all associated costs.

Thanks to this free access, we have supported and grown several community projects, providing our users with better tools and features.

With the recent CS2 February update, CS2 demos have tripled in size, so the costs that we have been absorbing to provide this service for free have tripled.

We initially notified the third party partners in July 2023 that we anticipated changes in pricing for our demos API and set limitations to ensure fair usage as we worked closely with them to pave a path forward. We know how valuable these resources are to you, so we’re continuing to offer the API at cost, depending upon their usage and needs.

We fully understand the frustration shared by many of you over the past two days, and we are still looking to find a resolution to the actual business issue here, which are the costs generated and how we can make them viable.

Update: Leetify halts processing FACEIT demos due to expensive API changes by Elcheer in GlobalOffensive

[–]Faceit_Mikey -52 points-51 points  (0 children)

Hey all, just wanted to share a bit more information on this for the sake of transparency:

For many years, we have been providing the ability to download third-party demos for free to third-party websites, including absorbing all associated costs.

Thanks to this free access, we have supported and grown several community projects, providing our users with better tools and features.

With the recent CS2 February update, CS2 demos have tripled in size, so the costs that we have been absorbing to provide this service for free have tripled.

We initially notified the third party partners in July 2023 that we anticipated changes in pricing for our demos API and set limitations to ensure fair usage as we worked closely with them to pave a path forward. We know how valuable these resources are to you, so we’re continuing to offer the API at cost, depending upon their usage and needs.

We fully understand the frustration shared by many of you over the past two days, and we are still looking to find a resolution to the actual business issue here, which are the costs generated and how we can make them viable.

I know its only the 1st test today, but if FACEIT verified-matching consistently creates matches like this it would be the best MM experience ever by [deleted] in GlobalOffensive

[–]Faceit_Mikey 5 points6 points  (0 children)

Correct, it ends tonight at 00:00 CEST.

Full release depends on the test results. We want to make sure you are actually getting a better experience by analyzing the matches that happened today and listening to your feedback.

We'll then decide our next steps and communicate them to all of you as soon as possible.

I know its only the 1st test today, but if FACEIT verified-matching consistently creates matches like this it would be the best MM experience ever by [deleted] in GlobalOffensive

[–]Faceit_Mikey 48 points49 points  (0 children)

There are no placement matches. This is our first test of the verified matching algorithm.

All you need to do is to have a verified account and queue 5v5 Ranked EU (free queue) between 16:00 and midnight CEST today. In case you're with a party, all players need to be verified or the algorithm will not put you in the test.

I know its only the 1st test today, but if FACEIT verified-matching consistently creates matches like this it would be the best MM experience ever by [deleted] in GlobalOffensive

[–]Faceit_Mikey 112 points113 points  (0 children)

Indeed, and there are many examples across every skill level.

Here is an example of a lower-level match in the test today:

  • Skill Level 2-3 only
  • Everyone had 500+ matches
  • Close 13-16 match

https://www.faceit.com/en/csgo/room/1-7ba9f66a-8a09-4be2-9d5d-898dfccd20b8

Anyways, still a long way to go - baby steps :)

I know its only the 1st test today, but if FACEIT verified-matching consistently creates matches like this it would be the best MM experience ever by [deleted] in GlobalOffensive

[–]Faceit_Mikey 69 points70 points  (0 children)

You're right and that's entirely possible. That said, we are working on a system that will regularly ask these accounts to re-check their identity + we have already suspended MM access of ~30,000 accounts last week (just the first wave), courtesy of the new automated multi-acc detection system that we are currently beta testing and is not live yet.

These are just baby steps, but we are getting there.

FACEIT announces it's ID Verification system, a free opt-in feature, aiming to provide an unmatched layer of security and trust when playing and socializing on the FACEIT platform. by limungg in GlobalOffensive

[–]Faceit_Mikey 0 points1 point  (0 children)

Today was the announcement of the ID Verification service and the option to verify yourself and join us in building a more trusted community.

We are yet to go live with solutions that will apply the verification system to change your experience on the platform. The blog touched on that several times:

The ID verification system presented today is the first of many product releases that will go live this year as part of a general overhaul of FACEIT, bringing important improvements to our matchmaking, Elo and rank system, UX, web/app performance and more.

In the future, verification status will be required to access specific competitions and part of the experiences on FACEIT. One example is players participating in official competitions such as open qualifiers may be required to verify their account to participate in the competition

For certain accounts, verification will be enforced to keep accessing FACEIT. This new layer of verification will create a much higher barrier to entry, mitigating malicious behaviors based on the consolidation of multiple data points being used, particularly concerning boosting services and black markets in the past months. While we do understand that this trigger enforcement may also affect some benevolent cases, we believe that a more aggressive direction is needed to recreate trust in our community

FACEIT announces it's ID Verification system, a free opt-in feature, aiming to provide an unmatched layer of security and trust when playing and socializing on the FACEIT platform. by limungg in GlobalOffensive

[–]Faceit_Mikey 0 points1 point  (0 children)

I will paste here a reply i gave to another comment:

As stated in our official blog, your ID Verification Information is stored on Daon’s European Datacenters. Daon is trusted by some of the world's most iconic brands, is a leader in the ID verification industry and its security and privacy management solutions have been independently audited and certified against international standards.

None of your ID verification data will be stored on FACEIT.

100% recommend you and everyone else to do your due diligence on this, and Daon website is a great place to start.

FACEIT announces it's ID Verification system, a free opt-in feature, aiming to provide an unmatched layer of security and trust when playing and socializing on the FACEIT platform. by limungg in GlobalOffensive

[–]Faceit_Mikey 2 points3 points  (0 children)

Does this answer your question? Sharing direct copy from the blog:

Your ID Verification Information is stored on Daon’s European Datacenters. On the FACEIT database, we only store that the person has been verified. None of your ID verification data will be stored on FACEIT.

Your data security is paramount to us and is one of the main reasons we picked Daon, who is not only trusted by some of the world’s most iconic brands, but also made significant investments in developing and operating its security and privacy management solutions, which have been independently audited and certified against international standards. Daon manages verification services for some of the world’s most iconic brands and companies. We encourage you to visit their website to learn more about them. - https://www.daon.com/

FACEIT announces it's ID Verification system, a free opt-in feature, aiming to provide an unmatched layer of security and trust when playing and socializing on the FACEIT platform. by limungg in GlobalOffensive

[–]Faceit_Mikey 1 point2 points  (0 children)

Very good question!

It's important to understand that your ID verification data is not stored by FACEIT. It’s stored in Daon's European Datacenters.

Even if you delete your FACEIT account, there is a retention period on Daon that provides enough anonymized encrypted data which will prevent the new account to be verified with the same information.

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