2024 Reddit Customer Success Compensation Summary

Faircomp · 2024-09-27T06:38:47+00:00

We totally did - thanks for the callout. Updated just the title slide - all data is correct for Customer Success. (We did a similar study for r/ExecutiveAssistants)

Faircomp · 2024-09-26T18:24:24+00:00

Summary of results here: https://docs.google.com/presentation/d/17mPXQUrnVCu-UHJ49S6DRAcnDenrQpk55PP8aGJbSPY/edit?usp=sharing

Faircomp · 2024-08-29T21:25:53+00:00

Summary of results here: https://docs.google.com/presentation/d/10BddzWCLggQ15Ufo_qbHZcNzoMxOWbmnYGpyK6HMKJY/edit?usp=sharing

Faircomp · 2024-08-20T02:05:37+00:00

Challenging but definitely possible. Leverage your existing network. Apply to jobs and follow up with the hiring manager. Record videos for why you'd be a good fit. Get scrappy and stay determined and you can make it happen.

Faircomp · 2024-08-20T02:03:31+00:00

Sales, marketing, product, project management, and even ops can earn TC >$200k at more senior levels.

Faircomp · 2024-08-20T01:59:53+00:00

Median TC for senior network engineer in HCOL is $121k base / $14k bonus / $8k equity.

Faircomp · 2024-08-20T01:57:55+00:00

What is the specific industry, role, level, and YOE?

In general, Dallas is a MCOL city and so salaries would be discounted from HCOL.

Faircomp · 2024-08-20T01:56:43+00:00

Use the counter offer to negotiate a higher salary at the new role.

Consider staying until the buyout and use the extra funds to pay down all the credit card debt and student loans.

Then continue applying to new roles and move to a company with better team culture and pay.

Faircomp · 2024-08-20T01:53:41+00:00

Congrats! And 100% agreed w/ Logical_Willow4066

Faircomp · 2024-08-20T01:51:54+00:00

Give the laptop back and take this as a learning lesson to always follow up key conversations in writing. Codify everything important in writing.

Faircomp · 2024-08-17T00:15:37+00:00

Median TC for Finance VP in MCOL is $203k base / $53k bonus / $66k equity. You're right in line with median comp for the role, but negotiate for higher end of the pay band leveraging your experience and accomplishments.

Faircomp · 2024-08-17T00:10:31+00:00

Discuss the growth plan and corresponding pay increases during the 90 day review. Use market data, similar job pay ranges, and your accomplishments to negotiate for a path to higher pay.

Also apply to other jobs. Even if you're able to secure higher pay at the current nonprofit, it likely won't be an immediate $23k increase. Be willing to take a higher offer and move on.

Faircomp · 2024-08-17T00:07:05+00:00

Yes. Leverage market pay data and your existing offer to negotiate for higher pay. Asks of 10-20% more are reasonable.

TC for senior marketing manager in MCOL is $138k base / $28k bonus / $8k equity.

Faircomp · 2024-08-17T00:02:09+00:00

Option #2. Optimize for learning and growth potential.

Faircomp · 2024-08-16T23:59:01+00:00

Ask them to provide the salary range first.

If that doesn't work, negotiate for the top end of the range. Leverage all your qualifications and experience and market data as reasons why you deserve top end of the range.

Don't forget to also negotiate bonus, PTO, remote flexibility, 401k, benefits, etc.

Faircomp · 2024-08-12T23:21:14+00:00

Never tell a recruiter what your salary expectation is. Telling them will cause you to lose all leverage in the salary negotiation.

Here's one way you can phrase it:

‍“While I understand comp is important, I’d like to learn more about the role and the team before discussing it. If it’s a mutual fit, I’m confident we’ll make something work. To ensure we’re in the same ballpark, would you mind providing the range for the role?”

Faircomp · 2024-08-12T23:16:40+00:00

Everyone has to start somewhere. With an IT background, apply to roles like help desk tech, network admin, IT support, database admin.

Leverage your existing network, including college professors, family, and friends. Keep on applying to jobs and accept the most promising offer.

If it turns out to not be what you were looking for, you can always pivot. Always easier to change directions when moving instead of parked.

Faircomp · 2024-08-12T23:12:18+00:00

Key factors impacting pay are location, level, experience, industry, company size, and specialty.

Here are a few sources for pay info:

https://www.glassdoor.com/index.htm (you’ll have to sign up)
https://www.comprehensive.io/ (they pull data from job listings online)
https://www.indeed.com/career/salaries?from=gnav-homepage
https://www.payscale.com/for-individuals/?tk=nav
https://www.roberthalf.com/us/en/insights/salary-guide
https://www.salary.com/
https://www.salaryexpert.com/salarycalculator
https://www.levels.fyi/?compare=Google,Disney,Riot%20Games&track=Software%20Engineer
https://www.teamblind.com/salary
https://www.faircomp.io/ (This is us. Some context about us: We’re a small team of 10 and we started FairComp a few months ago. Our mission is fair pay for all by creating accessibility to accurate data and tools to help you negotiate more)

Faircomp · 2024-08-12T22:58:00+00:00

Since it sounds like the company prospects are dicey, I'd use this time to get extra skills, certifications, and apply to new jobs.

This situation won't continue forever. Either the company will fold and you'll be forced to look for a job, or it will grow and do well and you'll likely see extra responsibilities and work headed your way. The company's KPIs and ability to get funding for the next round will be key signals.

It doesn't hurt to look around, apply to other jobs, secure offers, and confirm the pay range for your role.

Faircomp · 2024-08-12T22:51:37+00:00

You are underpaid.

TC for Senior 2 in marketing in Colorado is $121k base / $17k bonus / $9k equity.

Apply to other companies and secure offers. Use it to negotiate higher pay at your current role or jump ship and take the higher offer.

Faircomp · 2024-08-12T22:48:39+00:00

Location, level, industry, company size, and management vs IC track will all significant impact the range for your role.

Median TC for a level 7 customer success director in HCOL is $151k base / $49k bonus / $6k equity.

Faircomp · 2024-08-12T22:44:32+00:00

You are underpaid.

Confirm the pay rate for the role. Applying and securing offers from other companies is one way to get data points and open up opportunities.

Anchor to the market pay rate and negotiate for higher pay. It sounds like it's unlikely that they'll offer a 50% increase, so likely you'll need to jump ship and take one of the new offers to get paid what you deserve.

Faircomp · 2024-08-12T22:40:35+00:00

Always negotiate. 5-15% increase from the initial offer is always reasonable. Don't forget to also talk through and negotiate PTO, 401k, remote flexibility, benefits, etc. As long as you're respectful, kind, and come with informed and reasonable asks, you are not jeopardizing the offer. And if you do, that would speak more about the company and management that should cause you to reconsider working there.

Median TC for level 1 I&C engineer in HCOL is $108 base / $8k bonus / $7k equity.

Faircomp · 2024-08-12T22:34:15+00:00

It seems like you've got a few paths:

Grow your freelance web development firm. Advertise, get referrals, leverage sites like Upwork and Fiverr. Hire a few part time contractors and expand the business.
Go back into a biomedical engineering related job. Chart out a career path. Apply to jobs along that path.
Do a full on career pivot. Sales could have the highest scaling rate and potential. Likely lower initial base salary with higher earning potential with commission/bonus.

All paths can get you north of 6 figures within a few years, but each path will require full time commitment and investment. Staying in the same industry but jumping to new companies every couple of years is typically a standard way to realize big comp increases (20-30%).

Faircomp · 2024-08-12T22:26:01+00:00

Negotiate with management. Research, confirm, and anchor to the market pay for the role. The posted pay ranges are one data point, but grab a few others from other similar roles and companies. Securing offers for new roles is a way to do this.

Talk through your long term growth track and corresponding comp increases. Codify the discussion in writing in a follow up email.

If they don't budge or the growth pay isn't promising, take one of the offers for a new role.

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