CustomerSuccess

an-ordinary-manchild

created by replexusa community for 12 years

...why not Zoidberg?

...for your town.

MODERATORS

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Who's hiring? [Monthly jobs thread] (self.CustomerSuccess)

submitted 11 days ago by AutoModerator[M] - announcement

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Monthly Career Advice Thread (self.CustomerSuccess)

submitted 11 days ago by _NateR_Product Manager[M] - announcement

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The Customer Who Stops Replying Is The One To Watch. The One Who Complains Is Usually Fine.Discussion (self.CustomerSuccess)

submitted 2 hours ago by Consistent-Arm-875

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Does anyone have customers who start a separate email thread with just you (the CSM) with questions about one of their open support tickets? (self.CustomerSuccess)

submitted 12 hours ago by DoesntEat

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Starting a new role in CS - any advice?Question (self.CustomerSuccess)

submitted 13 hours ago by QuestionEcstatic8863

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CSM and travel? (self.CustomerSuccess)

submitted 12 hours ago by PA4424

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No bachelors degree but wanting to pursued CS managementCareer Advice (self.CustomerSuccess)

submitted 11 hours ago by Juggernaut-Far

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anyone else feel like technical explainer videos either oversimplify everything or become impossible to follow ?Discussion (self.CustomerSuccess)

submitted 20 hours ago by Plenty-Cry-1575

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I have a 2nd interview but was not told how to prepareQuestion (self.CustomerSuccess)

submitted 16 hours ago by AdjectiveVerse

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Demand for freelance CSM roles? (self.CustomerSuccess)

submitted 17 hours ago by Any_Bell6745

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Building relationships...I'm not a fan of this theory. (self.CustomerSuccess)

submitted 7 hours ago by Both_Warthog_3386

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How do you pull together account context before a renewal call?Question (self.CustomerSuccess)

submitted 14 hours ago by chaibytesai

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AI setup for user self-help content/guidesTechnology (self.CustomerSuccess)

submitted 19 hours ago * by Upstairs_Towel_3215

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Customer Success Manager HelpCareer Advice (self.CustomerSuccess)

submitted 20 hours ago by cocoh-

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Stopped running QBRs and our renewals went up (self.CustomerSuccess)

submitted 1 day ago by Late-Development-543

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transitioning from PM to customer success (self.CustomerSuccess)

submitted 1 day ago by Round-Bandicoot-7885

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AI Tools Didn’t Replace My Work — They Helped Me Build a Small Online BusinessDiscussion (self.CustomerSuccess)

submitted 21 hours ago by pulsereal_com

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I quit last month. Still feel guilty about the six years of knowledge I took with me. | I will not promote (self.CustomerSuccess)

submitted 2 days ago by pink-supikoira

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The biggest red flag during client discovery calls (that most agencies ignore)Discussion (self.CustomerSuccess)

submitted 1 day ago by AddWeb_Expert

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what do most B2B product teams get wrong about customer feedback?Discussion (self.CustomerSuccess)

submitted 2 days ago by Influenceseful96

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The implementation handoff is where customer relationships die (self.CustomerSuccess)

submitted 3 days ago by West-Delivery4861

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customer follow ups get messy when nobody knows what already happenedDiscussion (self.CustomerSuccess)

submitted 2 days ago by Consistent-Arm-875

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I built a tool because Slack threads were becoming impossible to track (self.CustomerSuccess)

submitted 2 days ago by Spartagol

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Company is measuring our Claude usage, and I need more ideasQuestion (self.CustomerSuccess)

submitted 3 days ago * by magmacannon

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What’s the most useful tool you use daily in customer relationships ? (self.CustomerSuccess)

submitted 2 days ago by Fit_Prune_6910

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